About the Role
We are seeking an experienced Scheduling & Service Coordinator to become a key operational member of our team. This role is ideal for someone who loves creating order from complexity, enjoys working in a fast‐paced environment, and takes pride in ensuring clients, staff and programmes run smoothly every day.
Key Responsibilities
Coordinate bookings and schedules across NDIS, Allied Health, Employment and Training programmes.
Manage staff availability, rosters and service bookings.
Respond to cancellations, schedule changes and urgent service requests.
Ensure continuity of support and minimise disruption to service delivery.
Escalate scheduling issues, service gaps and operational risks as required.
Maintain accurate programme calendars and service schedules.
Establish new clients and participants within organisational systems.
Coordinate service commencement and initial bookings.
Maintain accurate client records and scheduling information.
Ensure bookings align with approved supports and programme requirements.
Liaise professionally with participants, families, staff and stakeholders.
Coordinate workshops, group programmes, traineeships and placement activities.
Track attendance and participant engagement.
Maintain scheduling records and programme information.
Support programme teams to ensure smooth delivery of activities.
Manage client files and operational records.
Upload and maintain service agreements, consents and intake documentation.
Ensure records remain accurate, compliant and audit‐ready.
Identify and resolve data discrepancies and administrative issues.
Coordinate meeting rooms, therapy rooms and shared facilities.
Support reception and office administration functions.
Help maintain a professional, organised and welcoming office environment.
Monitor operational requirements and escalates issues where required.
Ensure service bookings accurately reflect services delivered.




Support accurate invoicing through complete and timely scheduling information.
Assist with operational reporting and data integrity.
Work closely with leadership to improve systems and service coordination activities.
Essential Skills & Experience
Experience in scheduling, rostering, coordination or administration.
Strong organisational and time‐management skills.
Excellent attention to detail.
Ability to manage multiple tasks and priorities simultaneously.
Professional communication and stakeholder engagement skills.
Strong Microsoft Office and systems capability.
Ability to work independently while contributing positively to a team setting.
Highly Desirable
Experience within NDIS, disability, allied health or community services.
Experience using CRM, rostering or scheduling systems.
Exposure to employment services, traineeships or workforce development programmes.
Understanding of service delivery environments where multiple stakeholders are involved.
Why Join Ability Advocates?
Meaningful work: contribute to improving opportunities and outcomes for people with disabilities.
Diverse and varied role: work across disability services, employment programmes, traineeships, allied health and community initiatives.
Growth opportunities: opportunities to develop your skills and build your career in a growing organisation.
Supportive team culture: work alongside passionate professionals committed to quality, inclusion and innovation.
Modern Parramatta location: be part of an organisation making a genuine difference across Western Sydney and beyond.
Salary & Perks
$78,000 – $88,000 plus superannuation.
Professional development opportunities.
Career progression pathways.
Supportive and collaborative team environment.
Opportunity to contribute to meaningful social impact.
Ability Advocates Australia is committed to creating an inclusive workplace and encourages applications from people of all backgrounds, including people with disability, First Nations peoples and culturally diverse communities.
#J-*****-Ljbffr

📌 Scheduling And Service Coordinator (New South Wales)
🏢 Ability Advocates
📍 New South Wales