Job Overview
Works on‐site to support OCI Hyperscale data center deployments and expansions in a mission‐critical operations environment. Acts as a CHS technical Subject Matter Expert (SME) and point of contact in the field, ensuring deployment activities meet deadlines, SLAs, and quality standards.
Responsibilities
Complete the role largely independently within defined policies and procedures, working across organizations and teams to support current deployments and expansions.
Support all work inside the data center and engage resources to resolve issues beyond their expertise.
Act as a hardware support expert liaison to other technical and non‐technical teams (e.g., networking, compute, compliance, business operations).
Demonstrate strong adherence to processes and serve as a Process Champion.
Possess excellent knowledge of networks, operating systems, hardware, concepts, repair, and diagnosis.
Possess excellent knowledge of data center design, including electrical and cooling plant operation.
Develop and verify proper procedures for supporting data center infrastructure.
Understand when and where to escalates support issues and proactively engage external groups when there are issues affecting data center deployments and operations.
Provide technical training to peers and more junior DCTs.
Provide technical support and leadership for data center deployments and installations, requiring deep knowledge of hardware, networks, cabling, rack deployments, site planning, and installation management.
Lead CHS deployment activities and act as the on‐site point of contact for physical infrastructure and networking, including pre‐bootstrap testing,



structured cabling oversight, and network monitoring/diagnosis.
Install, configure, and troubleshoot a wide range of hardware – from servers to networking equipment – and resolve technical blockers in real time.
Oversee rack deployment and commissioning, including planning new rack positions, hardware bootstrap, and software bootstrap.
Perform structured cabling installation and quality assurance checks.
Conduct site readiness assessments covering power, cooling, airflow and physical space.
Contribute to the design and commissioning of new white space areas.
Ensure compliance with OCI operational and change management processes.
Help configure and maintain dashboards to monitor build and CHS KPIs, including on‐site activities, performance metrics, incidents, and service requests.
Follow ticketing processes and protocols, and maintain accurate records and timely reporting using provided tools.
Ensure SLAs and SLOs are consistently met.
Participate in post‐go‐live stabilization, audits, and quality control checks.
Work with project managers and vendors to define scope, verify required materials and tools, align on timelines and deliverables, track milestones and address potential delays or risks.
Supervise and support vendor activities for data center builds,



including Low Voltage (LV) cabling providers, ensuring work meets quality standards and project requirements.
Coordinate multiple concurrent deployments – including new builds and expansions – by collaborating with cross‐regional and local teams to maintain smooth project flow, avoid overlaps and prevent delays.
Commit to 24×7 availability during active deployment phases, with extensive travel to support on‐site builds and provide remote expert support to other sites; shift work will be required at high demand periods.
Provide on‐site guidance, mentoring, and training to local CHS staff, working effectively within a multidisciplinary team to meet build targets.
Understand internal customer issues and deliver timely technical solutions.
Qualifications
Career Level: OP5.
A good level of spoken English is required.
Equal Employment Opportunity
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling ************** in the United States.
#J-*****-Ljbffr

📌 Lead Data Center Support Services Technician (New South Wales)
🏢 Oracle
📍 New South Wales