Experience:
3-6 years
Location:
Melbourne
Job Type:
Full time
We at Coforge are hiring IT Support Specialist with the following skillset:
A sound understanding of basic IT concepts and troubleshooting.
Strong communication skills, with the ability to explain issues and solutions clearly.
Valuable customer service skills and a professional, user-focused approach.
A positive attitude and a genuine willingness to learn and contribute.
The ability to work effectively as part of a team and support colleagues when required.
Experience supporting Windows operating systems (Windows 11/Macbook).
Basic knowledge of Active Directory, including user account management and password resets.
Familiarity with Microsoft 365 applications and support (Outlook, Teams, Office apps).
Hands-on experience with hardware troubleshooting (laptops, desktops,



and peripherals).
Experience using IT ticketing systems (e.g., ServiceNow) and working within SLA targets.
Basic understanding of networking concepts (Wi-Fi, LAN, VPN).
Experience with remote support tools.
Knowledge of mobile device support (iOS/Android) where applicable.
Printer and peripheral device troubleshooting experience.
Awareness of ITIL processes and incident management principles.
Understanding of IT security best practices and data protection.
Good documentation skills and attention to detail.
Strong time management and ability to prioritise tasks in a busy environment.
#J-*****-Ljbffr

📌 Information Technology Support Specialist (Victoria)
🏢 Coforge
📍 Victoria