Service Advisor
A1 Mechanical Servicing & Repairs – Cairns, QLD
At A1 Mechanical, we're building one of Cairns' leading independent mechanical workshops, and we're looking for the right person to join our team.
This isn't just a front desk position. We're looking for someone who enjoys helping customers, thrives in a busy environment and takes pride in keeping a workshop running smoothly.
You'll become an important part of a growing business where your ideas are valued, your contribution is recognised and there are genuine opportunities to grow your career.
About the Role
As our
Service Advisor
, you'll be the first point of contact for our customers and play a key role in ensuring every job runs efficiently from booking through to vehicle collection.
Your responsibilities will include:
Greeting customers and managing front counter enquiries
Answering incoming phone calls and responding to customer enquiries
Booking vehicles into the workshop
Preparing quotations and invoices
Coordinating daily workshop bookings
Keeping customers informed throughout the repair process
Processing payments and finalising completed jobs
Maintaining accurate workshop records
Providing exceptional customer service at every interaction
About You
We're looking for someone who enjoys taking ownership of their work and genuinely cares about providing a great customer experience.
Ideally you'll have:
Previous experience as a Service Advisor, automotive administrator or similar customer service role
Excellent communication and interpersonal skills
Strong organisational and time management abilities
The ability to multitask in a fast-paced setting
Good computer skills
High attention to detail
A positive attitude and willingness to learn
The ability to work independently and as part of a team
Desirable (but not essential)
Automotive industry experience
Mechanical knowledge
Parts interpreting experience
Experience using workshop management software
Why Join A1 Mechanical?
At A1 Mechanical, we're committed to creating a workplace where people enjoy coming to work and have the opportunity to build a long-term career.
We offer:
Monday to Friday only – no weekend work
Competitive salary based on experience
Modern workshop with quality equipment and systems
Supportive and friendly team environment
Ongoing training and professional development
Stable, long-term employment
The opportunity to grow with a business that continues to invest in its people
Salary
$70,000 - $80,**** Super included
Salary will be negotiated based on your experience, skills and the value you bring to our team.
About A1 Mechanical
A1 Mechanical Servicing & Repairs is a locally owned and operated workshop specialising in fleet maintenance, 4WDs and passenger vehicles.
Our reputation has been built on honest advice, quality workmanship and exceptional customer service. We're continuing to invest in our workshop, systems and people, and we're looking for someone who wants to be part of that journey.
Additional information
Cairns Based
Monday-Friday, no weekend work
Long term career opportunity
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