Our client is a global technology lifecycle management and asset finance organisation supporting businesses, government agencies, healthcare providers and enterprise customers worldwide. For decades the company has helped organisations access and manage critical technology assets through innovative usage-based solutions spanning procurement, financing, lifecycle management, refurbishment and sustainable end-of-life outcomes - they are recognised as a leader in technology lifecycle services.
As part of their continued growth across the Asia-Pacific region, an opportunity has arisen for an Operations Specialist - End of Lease to join their high-performing Operations team.
The Opportunity
Reporting to the Head of Operations you will play a critical role in managing B2B client contracts and technology assets throughout their lifecycle, with a particular focus on end-of-lease activities.
You will act as a trusted point of contact for customers (B2B), ensuring a seamless experience as contracts mature, assets are returned or refreshed, and financial transactions are completed accurately and efficiently.
This position combines customer service, contract administration, asset lifecycle management and operational support, making it ideal for someone who enjoys variety, problem-solving and working closely with both customers and internal stakeholders.
Key Responsibilities
Manage client leasing and technology asset contracts throughout their lifecycle (B2B)
Coordinate end-of-lease activities including contract reviews, asset returns and communications
Respond to enquiries via phone and email, delivering exceptional service at every interaction
Manage workflow queues and case management activities within agreed service levels
Support invoicing activities relating to end-of-lease transactions, credits and refunds
Maintain accurate records across CRM and operational systems
Liaise with Sales, Finance, Operations and key customer stakeholders




Investigate and resolve customer issues and escalations
Contribute to process improvement initiatives that enhance operational efficiency and customer outcomes
Ensure compliance with internal policies, procedures and quality standards
About You
You are a customer-focused operations professional who thrives in a fast-paced environment and takes pride in delivering accurate, high-quality work.
2+ years' experience in operations, financial services, banking, leasing, commercial services or customer support
Experience managing workflow queues, customer requests and CRM systems
Robust administrative and organisational skills
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Ability to manage multiple priorities across various systems and stakeholders
Intermediate to advanced Microsoft Office skills, particularly Excel and Word
Highly Regarded
Experience within leasing, asset finance, fleet management or technology lifecycle services
Exposure to financial transaction processing
Accounts Receivable (AR) and/or Accounts Payable (AP) experience is a bonus
Understanding of technology assets and equipment management
Tertiary qualifications in Business, Commerce, Finance or a related discipline
What You'll Bring
Critical thinking and problem-solving capability
Confidence working with data and contract information
A collaborative approach and willingness to support team success
Initiative, resilience and a continuous improvement mindset
Why Join?
Work within an industry at the forefront of technology lifecycle management and sustainable asset solutions
Be part of a business that champions circular economy principles and responsible technology usage
Gain exposure to enterprise customers, government organisations and leading institutions
Develop your career within a collaborative and growing APAC operation
Work in a role where customer experience, operational excellence and innovation are highly valued
#J-*****-Ljbffr

📌 Operations Specialist - Asset Leasing (Sydney)
🏢 Galileo Search
📍 Sydney