Why You Will Be Excited About This Role
At Healius, we all have one thing in common – we are passionate about making a difference to the health of Australians. Right now, it is an exciting time to join us as we transform into a stronger, more agile organisation focused on creating excellent customer and patient experiences, smarter ways of working and building a great place to work.
About Us
Healius is one of Australia's leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Through our network of state‐based and specialty brands, we provide high‐quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.
With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process roughly one in four Medicare‐funded pathology tests each year, supporting services that extend from some of Australia's largest and most complex private and public hospitals to regional areas and remote Indigenous communities.
What You Will Be Doing
As Customer & Commercial Manager, you will drive the delivery and success of pathology collection services in the Epping region. This involves managing operational execution, referrer engagement, local business development, and frontline performance. Reporting to the Business Manager, you will use strong leadership skills to directly manage a team of Pathology Collectors, ensuring high‐performing service standards, compliance, and staff engagement to achieve excellent patient and referrer experiences.
Your Key Responsibilities
Drive regional initiatives that align seamlessly with broader business strategy
Serve as the primary contact for all regional inquiries from referrers and staff
Lead and support a team of pathology collectors,



fostering operational excellence through coaching, guidance, and clear communication
Identify and execute local growth opportunities to boost business performance and revenue
Conduct regular site inspections to uphold brand standards and hygiene compliance
Collaborate effectively with internal stakeholders, including fellow customer & commercial managers and executive leaders
Champion innovation by promoting the adoption of digital tools and smarter ways of working
Build and maintain strong, trusted relationships with referrers to grow referral volumes
Create and sustain a culture of accountability, growth, and high performance across frontline teams
Ensure continuous improvement in service standards, compliance, and workplace safety
Act as a visible leader who drives change, delivers on commitments, and inspires others
Represent Healius at community and industry events, promoting local and referral relationships
What Type Of Person Will Be Successful
To be successful in this role, you will have a breadth of skills across business development, people leadership and operations management. You will be commercially minded while maintaining a deep understanding of frontline performance and its day‐to‐day impact on our customers.
These Are the Attributes & Skills You Would Possess
Experience in healthcare, retail, or operational leadership (multi‐site preferred)
Proven ability to lead, engage,



and inspire frontline teams
Strong relationship‐building skills
A track record in quality, compliance, and WHS
Commercial acumen and results orientation – you know how to deliver outcomes
Confidence with digital tools (CRM, BI tools, Medway or similar)
Benefits, Perks and Wellbeing
Flare Benefits platform – access a wide range of discounts and perks across everyday essentials, retail, entertainment, technology and more
Fitness Passport – discounted access to gyms, pools and fitness centres across Australia
Health and financial advantages – including corporate health insurance discounts, banking benefits and salary packaging options
Employee Assistance Program (EAP) – free and confidential wellbeing support for you and your immediate family
Childcare support – free access to Kiddo, a national platform connecting you with trusted babysitters, nannies and flexible childcare options, with discounts on bookings
Career development – grow your skills with access to online learning, courses and development pathways
Our Commitment to Diversity and Inclusion
Healius is an equal‐opportunity employer committed to fair, inclusive and merit‐based recruitment practices. We strive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.
Healius is part of the Commonwealth Government's Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.
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📌 Customer And Commercial Manager (Melbourne)
🏢 Healius
📍 Melbourne