About The Role
In this role, you will manage the Customer Service team ensuring smooth onboarding, training and performance. Being the key figure in ensuring customers experience being positive, while providing support for your Customer Service team. To create and drive a positive and healthy work setting and to meet ongoing targets.
Role Title:
Customer Service Team Leader
Location:
Cairns, Queensland, Australia
Hours:
Monday – Friday, Full Time Permanent
Reporting:
FNQ Associate Regional Manager
Essential Skills & Qualifications
Previous experience preferred leading people in a customer service setting is preferred
Strong leadership and team building skills
Excellent verbal and written communication skills are essential
Adept at navigating computer systems to manage customer interactions and records
Previous knowledge of the healthcare industry/sector is preferred
Duties & Responsibilities
Lead your team in onboarding, training, development and performance management




Implement standard and effective business processes and ensure operational effectiveness
Drive sales and growth within the team, helping the team meet KPI targets
Take on more complex customer service issues that are escalated to you
Lead by example and set high standards of client and customer service across all team
Benefits
Employee discounts on Aidacare health equipment products and services
Quarterly incentive scheme
Employee Assistance Program to support mental wellness
Benefits package includes discounts for retail, insurance, gym and more
Comprehensive training program to equip you with the necessary skills and knowledge
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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📌 Customer Service Team Leader (Queensland)
🏢 Aidacare
📍 Queensland