Looking for a long Career in Sales? We have an opportunity for you to work within a strong sales team, with opportunities to develop and progress your career in sales over time.
We are looking for an experienced and dynamic
Customer Care Manager
to join our team based in
Perth
on a permanent full time basis. You will be empowered to enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship.
This role reports to the Sales Manager, and you will be expected to maintain and protect the business services portfolio by dealing with customers in jeopardy and resolving any customer related issues and removing barriers to service in order to protect customer loyalty.
The key responsibilities for this position include:
Forecast and track retention metrics
Resolve problems aligned to complaint resolution and customer in jeopardy procedures
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Management of customer escalations
Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame




Maintain accurate records of all retention activities
Actively identify recent business opportunities and communicate to the internal teams
Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
Provide a response and resolution to all customer queries within defined timeframes
Benefits of being part of the Initial Hygiene team:
A fully-maintained company vehicle including a fuel card and a mobile phone
Attractive opportunities to earn commissions
Comprehensive induction and training
Access to an employee assistance program, for you and your family
Ongoing learning and development
Ideally you will have the following experience and skills:
3 years customer service experience
Service industry experience
Car Licence essential
Demonstrated experience in Account Management and Customer service issue resolution
Proven team achievements in customer service metrics
Exceptional written & verbal communication skills
Exceptional organisation and time management skills
Attention to detail and problem solving
Ability to multi-task in a fast paced environment
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📌 Customer Care Manager (Tasmania)
🏢 Rentokil Initial
📍 Tasmania