At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, collaborating every single day toward a shared purpose – "Building solutions for a better future". As a leading Australian manufacturing business, we are at the forefront of developing innovative, sustainable, and high‐performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow, and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stages.
The Opportunity
CSR is seeking a Business Improvement Manager to establish and lead deep, long‐term partnerships with tier‐1 residential builders (1,000+ homes annually). This unique, high‐impact role focuses on building strategic capability, not transactional sales. You will report directly to the EGM and work alongside forward‐thinking builders who share a continuous improvement mindset, aligning closely with CSR's values and value proposition to unlock mutual value across the entire building journey.
This Role Offers The Chance To
Gain deep insight into how volume builders operate
Translate learnings into scalable improvements across the broader business
Build highly embedded partnerships across our full brand portfolio
Design and implement a repeatable model for strategic partnerships
Key Responsibilities
Customer Discovery & Insight
Map end‐to‐end builder processes – from initial customer engagement through lock‐up and handover
Develop a deep understanding of volume builder operating models, challenges, and opportunities
Value Chain Integration




Identify and activate opportunities to leverage CSR's full suite of capabilities across the builder value chain
Bring together marketing, operational excellence, product development, supply chain, and logistics to create measurable value
Apply continuous improvement principles to optimise joint processes
Strategic Blueprint Development
Design and deliver a best‐in‐class partnership blueprint for volume builders
Establish scalable, repeatable methodologies for identifying and developing strategic partnerships, and delivering value to builders
Cross‐Functional Leadership
Define and embed ways of working across internal teams including sales, customer service, marketing, product development, supply chain, transport, and finance
Act as the conduit between CSR and builder partners, aligning stakeholders to outcomes
About You
You are naturally curious and passionate about understanding how businesses operate. You enjoy working with customers to solve complex challenges and are motivated by creating meaningful improvements rather than maintaining the status quo.
You combine strong analytical capability with excellent relationship‐building skills and are comfortable influencing stakeholders across all levels of an organisation. Most importantly, you can move seamlessly between strategic thinking and hands‐on execution, bringing people together to drive sustainable change.
Ideally, You'll Bring
Demonstrated experience in business improvement, continuous improvement, operational excellence, transformation, consulting, or a related discipline.




Robust capability in process mapping, customer journey mapping and operating model design.
Proven success applying Lean, Six Sigma, WCM, operational excellence, or similar methodologies to improve business performance and deliver measurable outcomes.
Experience leading structured problem‐solving, root cause analysis, and business improvement initiatives.
Exceptional stakeholder engagement and influencing skills, with the ability to build trusted relationships across organisational boundaries.
Experience working with customers, suppliers or external stakeholders to identify and deliver value‐creation opportunities.
Strong commercial acumen and the ability to identify opportunities that deliver mutual value.
Experience collaborating across multiple business functions to drive alignment and outcomes.
Excellent communication, facilitation and workshop leadership skills.
Ability to balance strategic thinking with practical implementation.
Experience within manufacturing, construction, building materials, consulting, supply chain, operational excellence, or business transformation environments will be highly regarded.
What We Offer
Supportive and collaborative culture that fosters innovation and inclusion. You will be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
Rewarding career with on‐the‐job learning, development, and upskilling opportunities within and across our brands.
How To Apply
You are ready to take the next step in your career and make a meaningful impact. To apply, click the Apply button.
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📌 Business Improvement Manager (New South Wales)
🏢 Csr
📍 New South Wales