Client Care Representative – Perth Vet Emergency
Do you have experience working in a veterinary clinic and a passion for client care? Perth Vet Emergency (PVE) is seeking a dedicated Client Care Representative to join our dynamic team.
Join Perth's leading emergency vet clinic
Support pets and owners with compassion during stressful times
Earn competitive rates, including night and weekend penalties
About Perth Vet Emergency
PVE is a busy, progressive emergency clinic located in Cannington, known as a leader in Emergency and Critical Care (ECC). We aim to set the highest standard for veterinary care in Australia. Our team includes compassionate client care representatives, managers, nurses, and veterinarians, all working together to support pets and clients alike.
About the Role
As a Client Care Representative (CCR), you'll be the vital link between our clients and clinical team. From the moment clients walk through our doors to the time they leave, you'll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need. With a warm and compassionate approach, you'll bring calm to every interaction, no matter what's happening behind the scenes.
We are open 24/7 so shift work will be required. This includes nights, weekends and public holidays.
What CCR Life Looks Like at PVE
Providing outstanding service to clients and pets, including triaging on arrival




Keeping clients informed with timely updates on their pets and answering questions
Collaborating with the team on patient updates, needs, and financial information
Assisting clients with insurance and finance‐related queries
Handling cash and performing daily reconciliations
Performing administrative duties to support front‐of‐clinic operations
About You
Experience in customer service, ideally within a veterinary clinic
Solid resilience and ability to stay calm in a fast‐paced environment
Quick thinker, adaptable to change
Knowledge of animal triage or experience in a veterinary setting (preferred)
Reliable transport (essential for shift work)
Benefits and Perks
Competitive hourly rate of $***** + super + 17.5% annual leave loading
Pet care discounts on treatments and products
Discounted gym memberships (Fitness Passport)
Refer‐a‐Friend rewards program
Dedicated wellbeing committee offering mental health resources, flu shots, and more
Employee Assistance Program (support for psychology, nutrition, sleep)
Opportunities to transfer within our wider AEA network for career growth
Supportive, collaborative team dedicated to developing you!
Location
Perth Vet Emergency – Cannington (T26, Primewest Cannington **** Albany Highway, Cannington, ****, WA)
If you're ready to make a difference for animals and their humans, click apply today!
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