About the Company
As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at .
About the role
MSS Security is seeking Customer Experience Officers to join our team at Brisbane Airport . In this role, you will assist passengers by providing directions and information while delivering a high standard of customer service in a busy airport environment.
Duties include but are not limited to:
Provide a warm, professional welcome to passengers and visitors throughout the terminal
Offer clear directions and guidance to passengers to help them navigate the terminal efficiently
Maintain a high standard of customer service
Enhance the passenger experience during peak periods by proactively guiding passengers and providing explicit,
helpful information to support smooth terminal flow.
Requirements:
Full Australian working rights
Ability to undergo and pass a national security police check
Ability to undergo and pass a medical assessment (including drug and alcohol testing)
Strong customer service skills with excellent verbal and written communication
Ability to stand for extended periods, up to 12 hours
24/7 availability required
Master licence - *****
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person
We encourage and celebrate diversity.
We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
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