Level 3 Service Desk Engineer | Shepparton
Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.
As a Level 3 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.
This is an opportunity to join a growing national MSP where you'll take ownership of high-level technical escalations, mentor engineers, and play a key role in delivering exceptional outcomes for clients.
Who We Are
Compusult is powered by efex
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.
Compusult operates locally in Shepparton, delivering trusted IT solutions to the region, backed by efex's national capability, resources, and support.
We're approachable, business-focused, and people-first, both for our clients and our team.
The Role
We're looking for a Level 3 Service Desk Engineer to join our Shepparton team.
As a senior member of our technical team, you'll act as the primary escalation point for complex incidents and service requests while helping maintain the stability, security, and performance of our clients' environments.
You will work across a broad range of technologies and play an important role in supporting, mentoring, and developing junior engineers.
In This Role, You'll
Act as the primary technical escalation point for complex client issues
Troubleshoot and resolve advanced desktop, server, cloud, and networking incidents
Support and maintain Microsoft 365,



Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
Work hands-on with firewalls, routers, switches, VPNs, and network infrastructure
Assist with cloud networking, infrastructure, and security solutions
Deliver both remote and onsite support across a diverse client portfolio
Maintain high-quality documentation, ticket management, and client communication
Collaborate with vendors and internal teams to drive timely resolution of critical issues
Identify opportunities for remediation, optimisation, and continual improvement within client environments
Mentor and support Level 1 and Level 2 engineers, sharing knowledge and technical expertise
About You
You'll thrive in this role if you:
Have 5+ years' experience in an IT support, infrastructure, or engineering role within an MSP setting
Enjoy solving complex technical problems and taking ownership through to resolution
Are confident working directly with clients and managing technical escalations
Have excellent communication skills and can explain technical concepts clearly
Enjoy mentoring others and contributing to a collaborative team culture
You'll Bring Strong Experience Across
Microsoft 365, Entra ID and Intune




Windows Server environments
Active Directory and Group Policy
TCP/IP, DNS, DHCP and VPN technologies
Network troubleshooting and administration
Backup and disaster recovery solutions
Virtualisation technologies such as VMware and Hyper-V
Experience with any of the following will be highly regarded
WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
Microsoft Azure
Cloud networking and SD-WAN technologies
Cybersecurity solutions and best-practice security frameworks
PowerShell scripting and automation
Microsoft, AWS, CompTIA or other industry certifications
Microsoft Power Platform
What We Offer
Competitive salary package reflective of your experience
Career pathways into technical leadership, projects, architecture, and specialist engineering roles
Exposure to a wide range of technologies, industries, and client environments
Ongoing training and professional development opportunities
Supportive, down-to-earth culture that values collaboration and knowledge sharing
Why Join efex?
This is more than a support role. It's an opportunity to become a trusted technical leader within a growing national MSP.
You'll work on challenging technical problems, help shape client outcomes, mentor emerging engineers, and continue developing your expertise across modern infrastructure, cloud, networking, and security technologies.
All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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📌 Level 3 Service Desk Engineer (Shepparton)
🏢 EFEX
📍 Shepparton