Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client‐facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the chance to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.
Overview
Gallagher is a global leader in insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
About the Role
The Operations Coordinator is responsible for managing the day‐to‐day functioning of the office, ensuring a professional, efficient, and well‐supported environment for brokers, clients, and visitors. The role acts as a central point of coordination across the branch, delivering high‐quality office management, administrative support, and operational services that enable broking teams to focus on client outcomes. This includes overseeing workplace operations, coordinating broker support activities, and ensuring a seamless experience for both internal stakeholders and external clients. The Operations Coordinator plays a key role in maintaining service standards, supporting client‐facing interactions, and ensuring the smooth execution of operational processes, while also providing governance and coordination across business continuity, compliance,



and branch operations.
Key Responsibilities
Operational Coordination & Branch Support
Office & Facilities Coordination
Business Continuity, Risk & Compliance Support
Data, Reporting & Operational Support
Communication & Stakeholder Engagement
Projects & Continuous Improvement
What We're Looking For
We are looking for someone who thrives in a fast‐paced environment and has a passion for operational excellence. Attention to detail is key in this role.
Capabilities
Exceptional organisational and coordination skills.
Strong communication and client communication abilities.
Problem‐solving mindset with attention to detail.
Adaptability, resilience, and a drive for continuous improvement.
Qualifications
No experience required; however the following is desirable:
Relevant industry experience, either insurance or banking industry.
Previous experience working in an office.
Why Join Gallagher?
Work for a globally respected organisation with a longstanding and ethical foundation.
Be part of a supportive and collaborative team culture.
Enjoy opportunities for professional growth and development.
Make a meaningful impact in a role that values your expertise.
Compensation and Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these perks may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other Benefits




Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment chance will be extended in all aspects of the employer‐employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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📌 Operations Coordinator (Queensland)
🏢 Gallagher
📍 Queensland