Company
Sime Darby Motors Retail (Australia) Pty Ltd
Parramatta BMW - Big Opportunities Await
Are you an experienced customer service professional who is confident, motivated and customer oriented? Do you have a passion for exceeding customer expectations with an excitement for prestige brands? If this is you, we want you to join our high-performing service team at the home of BMW in the heart of Sydney, Parramatta BMW & MINI Garage.
About Us
As one of the largest BMW dealerships in Western Sydney, Parramatta BMW is more than just a showroom-it's a place where passion, performance, and personality come to life. Part of the Sime Darby Group, a Fortune 500 company operating across 17 countries, we are committed to delivering exceptional customer experiences and continuous innovation.
When you join Parramatta BMW, you become part of a high-energy team that thrives on creativity, customer engagement, and the thrill of driving success.
Position Overview
Working as a service advisor alongside a results-oriented and highly dedicated service team within a newly refurbished state-of-the-art showroom, you'll have the chance to help drive our vision of defining and maintaining the exacting standards to which BMW customers truly deserve.
Responsibilities
Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.




Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
Accurately prepare and cost customer invoices to Group Standards.
Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
Assist in meeting and exceeding key departmental performance indicator targets.
Qualifications
Experience in a similar client-facing / customer service role.
Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone.
Demonstrated computer literacy including Microsoft Office, Excel etc..
Advanced MS office and general computer skills.
Benefits
A competitive base salary, attractive commission plan, and a drive car or car allowance.
An opportunity to work for one of the largest companies in the APAC region.
Uncapped commission with unlimited earning potential.
Be situated on the doorstep of one of the most earning potential markets in the country.
Professional development opportunities.
Health & Wellbeing Bonus Claim, Birthday leave, and Study Support available.
An employee benefits account with access to discounts on groceries, fuel, and more.
A safe, friendly, diverse and supportive team environment.
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📌 Service Advisor (New South Wales)
🏢 Sime Darby Motors Retail (Australia
📍 New South Wales