Job Summary
We are looking for a
hands-on IAM Technical Lead
. This role focuses on
technical leadership (non-people management)
combined with strong
hands-on operational support
across IAM platforms.
The candidate will be responsible for
incident resolution, problem management, and platform stability
and
proactive service improvement
while acting as a
SME
on key IAM technologies.
Key Responsibilities
Provide technical leadership for IAM platforms (no people management responsibility)
Drive solution design validation, troubleshooting support, and technical governance
Act as escalation point for complex IAM issues and integrations
Work hands-on on incidents, service requests, and problem tickets
Perform deep troubleshooting and root cause analysis (RCA)
Support access provisioning issues, PAM onboarding, and integration failures
Ensure SLA adherence and operational stability
Lead and actively participate in priority incident callsProvide technical ownership during Major Incident Management (MIM)
Support real-time mitigation and post-incident RCA activities
Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
Identify and implement automation and process improvements
Contribute to runbooks, SOPs,



and knowledge management
Support audit, compliance, and remediation activities
Required Skills (Must Have)
Strong hands-on experience in:
CyberArk PAM (Vault, CPM, PSM, PSMP, CCP, Onboarding, Troubleshooting)
SailPoint IIQ / ISC (provisioning, aggregation, workflows, integrations)
Experience In
Production support / BAU IAM environments
Handling priority incidents and MIM calls
ITIL processes (Incident, Problem, Change)
Strong
troubleshooting and debugging skills
Preferred Skills (Good To Have)
Experience with Okta (SSO, MFA, lifecycle management)
Knowledge of Jenkins / CI-CD pipelines / automation frameworks
Exposure to Cloud environments (Azure/AWS) and APIs, scripting (PowerShell / REST)
Key Competencies
Strong analytical and problem-solving skills
Ability to work in high-pressure incident environments
Positive communication and stakeholder management
High ownership and accountability mindset
Role Boundaries
This is NOT a people management role
Focus is technical leadership + hands-on delivery
Candidate must be comfortable leading from the front during incidents
#J-*****-Ljbffr

📌 Iam Technical Lead (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne