About Us
At Royal Rehab Ryde we're redefining health and wellbeing.
We offer a comprehensive range of specialist rehabilitation services for both public and private patients. Our team provides expert care for individuals with neurological conditions including stroke, traumatic brain injury, spinal cord injury, Parkinson's disease, multiple sclerosis, and more. We also deliver orthopaedic rehabilitation, post-operative care, and general reconditioning. Services are available across both inpatient and outpatient settings, ensuring continuity of care and tailored support throughout the recovery journey.
We offer a vibrant, inclusive culture that values your expertise.
About the Role
Join Royal Rehab LifeWorks Ryde as an Administration Officer and play a key role in delivering an exceptional experience for our clients while keeping our busy allied health services running smoothly.
In this quick-paced and rewarding role, you'll provide outstanding customer service, coordinate appointments and referrals, and support a range of LifeWorks programs which include allied health services, therapy programs & driving assessments. Working alongside a collaborative team, you'll help ensure seamless service delivery while making a real difference in the lives of our clients every day.
If you're an organised, proactive people person who thrives in a dynamic environment, apply now!
Key Responsibilities
Deliver an exceptional client experience by coordinating referrals, enquiries, appointments and intake processes across a range of LifeWorks programs.
Manage client bookings, waiting lists and funding approvals, ensuring timely access to services and accurate scheduling.
Liaise with clients, referrers, clinicians, funders and external stakeholders to coordinate seamless, client-centred service delivery.




Provide expert administrative support, maintaining accurate client records, documentation, billing and compliance with organisational policies and confidentiality requirements.
Monitor service workflows, identify and elevate complex enquiries or issues, and contribute to the continuous improvement of administrative processes.
Collaborate with the LifeWorks team to support efficient day-to-day operations, ensuring high-quality customer service and the smooth delivery of allied health and driving assessment program.
Essential Criteria
Excellent interpersonal and communications skills, both formal and informal and exceptional customer service.
Highly developed phone, face-to-face and written communication skills with ability to adapt the communication style to meet the needs of clients and other stakeholders.
Demonstrated high level keyboard/computer skills and use of Microsoft Word, Excel and web-based client management systems.
Ability to work autonomously and within a multi-disciplinary team environment to meet objectives and timeframes with flexibility.
Proven ability to set priorities, organise workload, and multitask with minimal supervision.
Ability to handle multiple interruptions and prioritise duties through the day.
Desirable Criteria
Previous experience in an administration position within a large medical/allied health centre or high paced hospital/ clinic environment.




Proficiency in medical terminology.
Knowledge of National Disability Insurance Scheme, Lifetime Care and other compensable schemes.
Knowledge of Occupational Therapy Driving Assessments and Transport NSW processes regarding OT driving assessments.
Benefits
Salary Packaging: Package up to $9,000 of your pre-tax income and boost your take-home pay.
Fitness Passport: Discounted access to gym and aquatic centres.
Health Insurance: Exclusive HCF discounts.
NSW Health and NSW Health AHO Employees: Transfer your accrued leave entitlements and continue to receive pay and entitlements in line with the relevant NSW Health State Award.
Employee Assistance Program: Access to professional counselling and coaching for you and your immediate family.
Career growth: Genuine career opportunities.
Leadership: Supportive and experienced leadership team.
Culture: Friendly and close-knit team environment.
Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner.
Inclusion & Equal Opportunity
We know diversity makes Royal Rehab Ryde a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.
If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.
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📌 Administration Officer - Lifeworks (New South Wales)
🏢 Royal Rehab LifeWorks
📍 New South Wales