Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.
We're growing our capability in enthusiastic,customer focused
Retail Service Consultants
across
Part TimeandFull-Time
opportunities for our
Mt Druitt
team. If you love helping people, enjoy learning about tech, and thrive in a supportive team environment,we'dlove to hear from you.
At Optus,you'llfeel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act withintegrityand celebrate as one team. Together, we learn, grow, tacklechallengesand build genuine relationships with our customers and with each other.
Whatyou'lldo:
Be the face of Optus, delivering standout customer experiences powered by optimism,curiosityand genuine care.
Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in easy, helpful ways.
Understand customer needs by listening with empathy and providing personalised solutions that make their day.
Support customers through all types of enquiries, anything fromgeneral questionsto complex challenges, through using calm communication and effectivede‐escalation.
Work closely with your team to create a warm, welcoming,customer firstenvironment where memorable moments happen.
Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smoothday-to-dayoperations.
What you bring:
Service Superpower:
You understand customer needs, offer genuinesupportand let exceptional serviceleadto exceptional outcomes.
Tech Explorer:
You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
Problem SolvingPro:




You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure:
You stay steady during tricky situations, easing tension and working toward the best outcome.
Team Spirit:
You collaborate naturally, build meaningfulconnectionsand help shape a space where everyone succeeds together.
What'sin it for you?
Competitiveremunerationand access to exclusive discounts. Make life easier (and more affordable)with25% off Optus products and unique shopping discounts with our retailand corporatepartners.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women,Yarn First Nations,Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 - in person, by phone, SMS, or video.
We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes'to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying asbeing part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call .
For more information on Diversity, Inclusion & Belonging at Optus, please visit about/inclusion-diversity
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📌 Retail Consultant, Mt Druitt (Sydney)
🏢 Optus Enterprise
📍 Sydney