Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients. They are dedicated to supporting customers of our retail bank predominantly through our interactive live chat platform.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you're empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
As a Client Service Consultant, you will be responsible for understanding our clients' needs regarding their financial products and services. You will showcase your ability to ask insightful questions and provide effective solutions to our customers through live chat and phone, as needed, and occasionally make outbound calls to our clients, advisors, or brokers. Additionally, you will identify and escalade issues to supervisors, including opportunities for enhancing our best practice guides, and direct queries to the appropriate support teams.
What You Offer
Demonstrate your critical thinking skills to navigate and resolve multifaceted client issues by and provide advice on our products and services
Deliver excellent customer service while being empathetic and resolving queries in a timely manner
Ability to work effectively in a fast-paced environment while being mindful of targets
Exceptional communication skills, with a proven high level of accuracy and typing skills
Take pride in supporting and resolving client needs with an ability to adhere to standards by following contact centre processes and guidelines.
What We Offer
Benefits




1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
Access to Employee Assistance Program and wellbeing perks including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.
Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
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📌 Client Service Consultant (Sydney)
🏢 Macquarie Group
📍 Sydney