The Role
We're looking for an enthusiastic and motivated Customer Care Consultant to join our team at our Scoresby Trade Store.
Providing an excellent customer service experience; your friendly communication manner, customer first attitude and familiarity with inventory management will be key to your success in this role.
Our ideal fit is someone interested in furthering their career within retail, who takes pride in working to a high standard and enjoys building customer relationships.
What You'll Be Doing
Deliver a warm face-to-face customer service experienceAssist customers with product selection through offering product knowledgeIdentify opportunities to up-sell and cross-sell products that give the best retail experience possibleMaintain a clean, organised, and well-presented shopfloor environmentAssist with merchandising and inventory controlSafely handle and move stock in accordance with workplace safety guidelines
Our Ideal Candidate Will Have
Previous experience in retail, trade, customer service, or a similar customer-facing environmentEager to learn with a growth mindsetStrong communication and relationship-building skillsA proactive, reliable, and team-oriented approachA strong work ethic, positive attitude and commitment to delivering excellent customer experiences




What's In It For You
Permanent role with competitive salary, incentives, and Wesfarmers share plansExclusive discounts across Kmart, Bunnings, Target, Officeworks, and 400+ partner brandsFree OnePass subscriptionOngoing training, development, and career progression opportunitiesGuaranteed hours, annual leave, and sick leave entitlementsTeam events, recognition programs, and reward initiativesEmployee Assistance Program covering wellbeing, financial, legal, and lifestyle supportRefer-a-Friend bonus of up to $2,000Option to purchase additional annual leaveGenerous paid parental leave
If you're a retail professional who understands stock management, enjoys identifying sales opportunities, and is looking to build a long-term career with a leading organisation, we'd love to hear from you.
As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug and alcohol testing.
Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.
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📌 Customer Care Consultant Trade Store (Melbourne)
🏢 Blackwoods
📍 Melbourne