Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses.
Our companies are operated independently by exceptional management teams.
Companies that join our group retain the employees, name, and culture that have made them successful.
As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.Our Operating Company, ONGC, is looking for an experienced IT Support Engineer, Level 2 to join their team in Arundel, GQAbout The RoleAs a Level 2 IT Support Engineer, you'll provide advanced technical support across a diverse range of client environments while managing escalated issues from the Level 1 team.
You'll take ownership of incidents from diagnosis through to resolution, contribute to infrastructure improvements, and help deliver an exceptional customer experienceKey ResponsibilitiesProvide Level 2 technical support across desktop, server, network, and cloud environment.Manage escalated incidents and service requests, ensuring timely resolution.Troubleshoot Microsoft 365, Azure, Active Directory, Exchange, and Windows environments.Support networking technologies including firewalls, switches, VPNs,



and wireless infrastructure.Maintain accurate documentation and ticket updates within the PSA system.Build strong client relationships through professional communication and outstanding customer service.Assist with infrastructure upgrades, migrations, and technology projects.Collaborate with Level 3 Engineers on complex technical issues when required.About youTo succeed in this role, you will ideally have MSP experience, excellent troubleshooting skills, and a proactive approach to customer support.3+years' experience in an MSP or similar IT support environment.Relevant IT qualifications or equivalent industry experience.Strong knowledge of Microsoft 365, Azure, Active Directory, Exchange Online, and WindowsServer.Experience supporting networking technologies including switches, firewalls, VPNs and Wi-Fi.Excellent communication and customer service skills.ExperienceMicrosoft certifications (MS-900, AZ-900, MD-102, MS-102, AZ-104, or similar).
CompTIA, Cisco, or ITIL certifications.Experience with ConnectWise PSA and ConnectWise RMM.Exposure to Microsoft Intune, SharePoint, Microsoft Defender, or Azure Virtual DesktopFlexible working arrangements – 2 days WFHClear career progression pathwaysExposure to meaningful, enterprise technology projectsSupportive, collaborative team culture focused on growth and innovationOpportunity to work with emerging AI technologies and cutting-edge automation solutionsBe part of a values-driven organisation committed to delivering exceptional outcomes for clients across Australia
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📌 It Support Engineer - Ongc (Gold Coast)
🏢 Lyra Technology Group
📍 Gold Coast