Full Time | 9-day fortnight | 36 hours per weekPosition Brief - ICT Service Governance LeadFull Time | 9-day fortnight | 36 hours per weekSalary: From $121,839 - $137,304 p/a plus SuperannuationPosition Brief - ICT Service Governance LeadAbout the teamWe're entering a current chapter for the Chief Technology Office at the City of Gold Coast as we deliver bold, future-focused solutions.
With the launch of our IT Operating Model and the transition of critical IT services in-house, we are transforming the way we deliver technology, making it faster, more responsive, and more aligned with the needs of our organisation and customers.As part of this transformation, we're hiring multiple new positions.
These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter, more agile ways.The ICT Strategy & Portfolio team sits at the centre of how we plan, prioritise and govern technology investment across the organisation.
We bring together strategy, investment planning, portfolio governance and benefits management to make sure our technology spend is deliberate, transparent and delivers real outcomes for the City and our communityIf you're equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join usAbout The RoleWe are seeking a strategic and experienced ICT Service Governance Lead to govern the City's ICT Portfolio of Services and drive the successful implementation of our ICT Operating Model.This is a senior leadership role accountable for ensuring ICT services are clearly defined, well-governed, performance-driven, and aligned to enterprise priorities.
You will provide custodianship of service standards,



lifecycle governance, and operating model artefacts — ensuring services deliver measurable value from pipeline through to retirement.As the ICT Service Governance Lead, you will govern the approved ICT Service Catalogue and oversee lifecycle decision gates across pipeline, live and retiring services.
You will ensure services are designed, transitioned and operated in accordance with agreed standards, SLAs and Operating Agreements.You will exercise oversight of compliance, performance and decision-making through established governance forums and provide clear, evidence-based reporting that supports cost transparency, risk mitigation, audit closure and continuous improvement.Working closely with Platform Entities, Enterprise Architecture, EPO/P3M, and TBM/Finance, you will integrate service governance with financial and performance transparency across the technology portfolio.We're looking for people who have:Proven experience leading IT service governance, IT operations or service delivery teams within a medium-to-large organisation.Strong knowledge of ITIL frameworks, service design and transition practices, SLAs and service performance reporting.Demonstrated experience developing and implementing IT Operating Models or ICT Governance Frameworks.Experience in vendor and contract management, including compliance and performance oversight.Strong analytical,



financial and reporting capabilities related to ICT services and cost transparency.Excellent leadership, stakeholder engagement and communication skills.DesirableITIL, SIAM and/or contract/vendor management certifications or experience.Prince2, Agile, Six Sigma, Lean and/or Cyber Security experience or certificationsBe part of shaping the Gold Coast's futureThe Gold Coast is inspired by lifestyle and driven by opportunity.
We are the second largest Council in Australia.Benefits9-day fortnightFlexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locationsPersonal and professional development coursesAccess to 350+ fitness facilities through Fitness Passport4 free confidential counselling sessions a year for you or an immediate family member1 free nutritionist and financial advice session per yearWe care about being the most flexible government organisation in Australia.
We have a range of benefits to help you create the right balance: We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.We're committed to creating a diverse workplace and inclusive culture.
We take pride in people who align with our high-performance principles.
We believe that the diverse makeup of our workforce reflects the community we serve.
We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.Closing Date Sunday 9th August *******:59pm AEDT
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📌 Ict Service Governance Lead (Gold Coast)
🏢 City Of Gold Coast
📍 Gold Coast