Customer Service Representative-Driver Tester (Service Centres)Salary: Service NSW Grade 5 - $93,490 - $98,252 pro-rata, plus employer's contribution to superannuation and annual leave loadingLocation: Batemans Bay Service CentreDuration & Employment Status: Temporary Full-Time till the 1st of September ****We are currently recruiting for the positions of Customer Service Representative-Driver Testers at our Batemans Bay Service Centre, however, you may be required as per business needs to travel to spoke sites Moruya Service Centre and Narooma Service Centre.Please note: This recruitment will be used to fill this specific role and create a talent pool for this specific location.Service NSWAre you passionate about delivering exceptional customer experiences while contributing to safer roads across New South Wales?
Service NSW is seeking customer-focused professionals who enjoy working with people, making sound decisions, and thriving in a dynamic environment.
As a Customer Service Representative - Driver Tester, you'll play a vital role in helping customers achieve an important milestone while ensuring NSW's road safety standards are maintained.Essential RequirementsTo be considered, you must:Have held an unrestricted Australian driver licence for the preceding three years (excluding a provisional or learners' licence)A satisfactory driving record.
Your traffic record will be verified during the recruitment process.Ability to proficiently drive a manual vehicle.
You will be required to pass a 90 question Driver Knowledge Test and supply a manual vehicle to complete a Manual Practical Driving Test.About the RoleThis is a unique position that combines customer service, assessment, compliance, and community safety.Working from a Service Centre, you'll conduct practical driver licence tests, guide customers through the testing process, and provide clear, professional feedback.
You'll engage with people from diverse backgrounds, support a positive customer experience, and make objective decisions based on established road safety standards.No two days are the same.
You'll balance customer interactions, assessment responsibilities,



and administrative tasks while working as part of a supportive team committed to excellence.What You'll Be DoingConduct practical driving assessments for licence applicantsDeliver professional, respectful and consistent customer serviceClearly explain test outcomes, including strengths and improvement areasAssess driving performance against set standards and legislative requirementsBuild rapport with customers from a wide range of cultures and backgroundsManage challenging conversations with empathy and professionalismComplete accurate records and administrative documentationContribute to continuous improvement and team successPromote road safety and support positive community outcomesWhat We're Looking ForWe're interested in people who:Have a strong customer service backgroundAre confident communicating with a diverse range of customersRemain calm and composed in difficult or high‐pressure situationsCan make fair, objective and defensible decisionsHave excellent attention to detailDemonstrate sound judgement and personal accountabilityAre comfortable using technology and administrative systemsEnjoy working both independently and as part of a teamAre committed to safety, integrity and public serviceHours of workService Centre operating hours vary between locations.
You can check the opening hours for each Service Centre here.The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may be required to work during these hours.Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
We will gather your preferences during the recruitment process.




Hours are also subject to change based on the needs of the business.Why Join Service NSW?
At Service NSW, we're committed to creating better experiences for our customers and our people.
You'll join an organisation that values leadership, innovation, collaboration and continuous improvement.If you're a leader who is passionate about helping people succeed, building capability and creating a positive impact for both customers and teams, we'd love to hear from you.Closing DateThursday 13th August **** @ 9:59amAbout Service NSWService NSW is making it easier for people and businesses across NSW to access government services.
Since launching in July ****, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award‐winning culture of passion and teamwork.Our customer‐centric solution offers simpler and faster access to government transactions through digital channels, a 24/7 phone service, and an expanding network of service centres.
We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.Salary Grade 5 , with the base salary for this role starting at 93,490 base plus superannuationCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our outstanding state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.Information on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
#J-*****-Ljbffr

📌 Customer Service Rep Driver Tester - Batemans Bay
🏢 NSW Department of Customer Service
📍 Batemans Bay