Gold Coast | RACV Royal Pines Resort | Full-time - leadership opportunityGenerous employee benefits & discounts on RACV products & resortsJoin a trusted Australian brand & Victoria's largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape.
Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
One Spa is a stunning day spa destination resting in the centre of a peaceful green landscape.
Open to guests and the public 9am-5pm 7 days week, One Spa has views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life.
About the Opportunity
Are you a dynamic day spa leader ready to elevate One Spa?
We are seeking an experienced and inspirational Day Spa Manager to lead our luxury One Spa, where our people and guests are at the heart of everything we do.
This hands‐on role is ideal for a passionate wellness professional who loves developing teams, creating meaningful guest connections and delivering personalised, exceptional spa experiences — while balancing service excellence with strong commercial performance.
This could be just the right role for you?
As the Spa Manager, you will be responsible for the overall management and success of One Spa, ensuring operations align with brand standards, guest expectations and commercial objectives.




You will play a key role in shaping the strategic direction of the spa while leading, developing and inspiring a high‐performing team.
Reporting to the Rooms Division Manager, your key responsibilities for the role include:
Lead and inspire a high‐performing spa team through a hands‐on, people‐first leadership styleFoster a protected, inclusive and inspiring culture aligned to luxury service and wellbeingRecruit, train, roster and develop a skilled, guest‐centric spa teamDrive individual and team performance through coaching, KPIs and ongoing developmentManage budgets, forecasting, cost control and yield optimisation to maximise profitabilityDeliver memorable, personalised guest experiences while professionally resolving feedbackGrow revenue through service promotion, rebooking strategies and retail performanceChampion health, safety and wellbeing through proactive risk management and compliance
What you'll need to be successful
Availability to work between 8.30am-5.30pm, with flexibility to work weekends and public holidaysPrevious demonstrated senior level experience as a Spa Manager within a hotel, resort or premium day spa, within the beauty or wellness industryDiploma of Beauty Therapy or Massage Therapy, essentialHold or ability to obtain a valid QLD Working with Children Check Blue Card, essentialAdvanced technical capability across facials, massage, body therapies and salon servicesProven people leader with the ability to motivate, develop and manage a large & high‐performing teamStrong commercial acumen, including budgeting, forecasting,



yield management and retail performanceHighly organised, polished communicator able to multitask and thrive in a fast‐paced, guest‐focused environmentProficient in MS Office applications and spa/wellness management systemExceptional personal presentation and professionalism
We are Offering
Permanent Full-time, leadership opportunityCompetitive remuneration package $90,000 - $99,000 includes 12% Super, based on experienceGenerous employee discounts and benefits at RACV resorts, health & wellbeing, roadside, insurance, paid volunteer day, corporate partner offers, EAP + moreHealthy team culture + employee of the month awards & recognition programsCareer leadership training and development opportunitiesLaundered uniformComplimentary parking onsite
The RACV difference
Curious about where this role could take you?
Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Spa and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
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📌 Resort Day Spa Manager (Gold Coast)
🏢 RACV
📍 Gold Coast