Our StoryPropertyMe is Australia's leading cloud-based property management platform, trusted by thousands of real estate agencies across the country.Founded in **** and headquartered in Sydney, we build software that helps property managers streamline rent management, maintenance, inspections, trust accounting, and more — all in one place.We are looking for a motivated Junior IT Administrator to join our IT team.
This is a fantastic opportunity for someone early in their IT career who wants broad, hands‐on experience in a dynamic and fast‐growing SaaS company.
Reporting to the IT Manager in a small team of two, the Junior IT Administrator will be the first point of contact for internal IT support across the business.
You will be based onsite in our Sydney office Monday to Friday and will be supporting our team Australia wide, in person and remotely.ResponsibilitiesFirst point of contact for IT support requestsTroubleshoot and resolve hardware, software, and connectivity issues across a mixed fleet of Windows and Mac devices, monitors, docks, mobile devices and accessoriesLiaise with software providers and vendors to troubleshoot and resolve hardware and software issuesAdminister user accounts and manage devices in our directory / MDM platform (JumpCloud)Assist with the configuration and maintenance of network infrastructure, including network switches, wireless access points and routersSupport our SaaS stack including Microsoft 365 (Word, Excel, PowerPoint, Outlook), Slack, Zoom, Salesforce and similarSupport our team in the use of AI toolsAV support in meeting rooms and studio setup, including Zoom Rooms, iPhones, microphones, sound mixers and lightingAssist with the day-to-day operations of our cyber security suite (CrowdStrike and Cloudflare)



and assist with routine security tasks including software updates and audit log reviewsMaintain and update the asset registerAssist with onboarding and offboarding of staff, setup of recent hardware, disposal of end-of-life hardware, and provisioning and deprovisioning of software licencesAssist with office moves, desk setups and IT projectsEnsure documentation is created, maintained and kept up to dateWhat you bringEssential1–2 years of experience in an IT support or helpdesk role, or a relevant IT qualificationAbility to work unsupervised and manage multiple tasks and conflicting prioritiesStrong documentation and communication skills, with the ability to explain technical concepts to non-technical staffSolid understanding of macOS and Windows desktop environmentsStrong ability to troubleshoot, diagnose and resolve common hardware, software, and connectivity issuesExperience supporting productivity suites like Microsoft 365 or Google WorkspaceExperience with MDM platforms like JumpCloud, Jamf, Intune or similarExperience supporting and using communication tools like Slack, Zoom or similarExperience providing AV / meeting room support to staff, with exposure to platforms like Zoom Rooms or Microsoft Teams RoomsExposure to cybersecurity tools like CrowdStrike, Cloudflare, Microsoft Defender or similar.Experience with onboarding and offboarding staffDesirableBasic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VLAN, VPN).
Exposure to IT projects and/or new product rolloutsInterest in cybersecurity and AIExperience or exposure to office moves and desk setupsThe benefits and perksJob security working for one of Australia's leading PropTech companiesYour whole team will be with you in one location (Sydney)Free onsite snacks, breakfast, and lunchBeautiful office in Sydney CBD with great views of Darling HarbourRegular milestone parties and events
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📌 Junior It Admin (New South Wales)
🏢 Property Me
📍 New South Wales