Location: Design & Support Centre, Sydney, NSW, AUDate Posted: 27 July ****Be the customer's advocate — resolving complex issues with empathy, speed and ownership.The King DifferenceThis is not just a customer service role where you follow a script and close a ticket.This is a solutions-focused role where you own warranty and service cases end to end — navigating product issues, repairs and service challenges with a creative mindset and genuine accountability.
You will use AI-enabled tools to work smarter, communicate transparently with customers throughout their journey, and deliver resolutions that reflect the premium King Living standard.If you are a customer-first professional with strong problem-solving instincts and a genuine drive to make things right — this is the role for you.What You Will OwnWarranty Resolution & Case OwnershipOwn post-sale warranty and service enquiries from start to finish — troubleshooting concerns with a creative, solutions-focused mindset that balances process with a excellent customer experience.Customer Communication & CoordinationMaintain transparent, timely communication throughout every case — managing expectations, setting service windows and coordinating internally to keep resolutions on track.AI-Driven SupportApply AI tools and automations to improve accuracy, turnaround and customer messaging — identifying opportunities to improve first-contact resolution.Escalation & Operational SupportIdentify high-risk or complex issues and elevate appropriately — maintaining strong product knowledge to advise customers accurately on care,



materials and coverage.Process & ImprovementEnsure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.Who You AreYou will likely come from a customer service, warranty or after-sales support role — ideally within furniture, retail or a service-based industry.
What matters most is your empathy, your ownership mindset, and your commitment to resolving every case with care and speed.You are a solutions-focused customer service professional who takes genuine pride in delivering great outcomes for customers.Proven background in customer service, preferably in furniture, retail or service-based industriesStrong conflict resolution, de-escalation and communication skillsFamiliarity with CRM platforms — Salesforce Customer 360 experience is an advantageUnderstanding of warranties, consumer guarantees and product fault assessmentComfortable using digital tools, AI-enabled systems and knowledge basesProblem-solving mindset with a genuine focus on customer satisfactionStrong product knowledge — or the curiosity and drive to build it quicklyAI at King LivingKing Living is actively embracing AI across the business to remove friction, increase visibility and accelerate decision making.
We are looking for people who are curious, open-minded and excited by the opportunity to use AI and emerging technologies to improve efficiency, automate repetitive tasks and create more time for creative thinking and innovation.




You do not need to be an AI expert — but you should have the mindset and willingness to adopt new tools that help us move faster and work smarter.Why People Join King Living — And StayAn Iconic Australian BrandSince ****, King Living has redefined Australian furniture design.
With operations across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — you will be supporting customers of a genuinely global premium brand.AI-Forward EnvironmentKing Living actively embraces AI and emerging technologies — you will be equipped with the tools to work smarter and focus more on what matters most: the customer.Career GrowthClear pathways into Senior Warranty Specialist, Team Manager, Customer Service, and specialist enablement or quality roles.Daily PerksFreshly brewed coffee from our onsite barista — every day.ConvenienceComplimentary onsite parking at our Design & Support Centre, including EV charging facilities.Generous DiscountsEmployee and family & friends discounts on our full premium product range.A Team That Backs YouA supportive, values-driven environment with paid parental leave, an EAP program and regular team events.About King LivingKing Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design.
Everything we do is guided by four values: Passion.
Integrity.
Collaboration.
Innovation.
These are not words on a wall — they shape how we lead, create and grow.King Living is an equal opportunity employer.
All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.Ready to champion King Living customers with empathy and expertise?
We'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Service Consultant (New South Wales)
🏢 King Living Pty
📍 New South Wales