JobImpact
At Certis Security Australia, our mission is to make our world safer,smarterand better.
As Australia's only nextgeneration security companyoperatingat scale, we protect some of the nation's most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.
Job Impact
As a Control Room Operator,you'llbe the eyes and ears of site security—monitoringsystems, detecting risks, and coordinating responses in real time.
Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.
No two shifts are the same—you'llbe juggling multiple systems and making real-time decisions, all whilemaintaininga calm, professional approach.
Job Location:North Ryde,Sydney
Contract: Permanentfulltime& part timeopportunitiesavailable
Pay Rate:SSIA Level4
Shift Pattern:DayandNightshift available
Key responsibilities:
Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
Coordinate incident response, including escalating issues and communicating with on-site teams
Maintainaccuratelogs, reports, and system records for all security activities
Manage multiple systems in a fast-paced environment whilemaintainingstrong situational awareness
About You
Must haveSecurity Licence,Classification 1A(Unarmed Guarding)& 1E (Monitoring Centre Operator)
Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
Ability to clear an Australian Police Check
Strong attention to detail with the ability tomonitormultiple systems at once
Strong communicationand customer service skills
Ability to remain calm and professional in busy retail environments
Good observation skills and confidence to manage and de-escalate incidents




If you have the above criteria,we look forward receiving your application!
Why join Certis
Work within Australia'smost secure and sensitive environments
Be part of ahightrust, clearance-based workforce
Access ongoing training, careerpathwaysand career development
Operate in a valuesdriven organisation that prioritises integrity and accountability
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework
Next Steps:
Onceyou'vesubmittedyour application, the next step is to complete a virtual interview with Certis.
This is an important part of our hiring process and must be completed for your application to be considered further.
Afteryou'vefinished your virtual interview, our hiring managers will review all candidates.
Ifyou'resuccessful in progressing to the next stage,we'llbe in touch to let you knowwhat'snext.
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.
We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.
Certis Security Australia – Master Licence Details
Sydney Night Patrol & Inquiry Co Pty Ltd
NSW
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Certis Security Australia Pty Ltd
NSW
ACT ********
QLD *******
WA SA *****
SA ISL ******
VIC Z*********S
VIC Z*********S
NT ****
TAS
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📌 Control Room Operator (New South Wales)
🏢 Certis Group
📍 New South Wales