Loyalty Team Leader (Membership & Subscriptions)12-month fixed-term contract (parental leave cover)Cannon Hill, with flexible hybrid workingLoyalty Team Leader (Membership & Subscriptions)12-month fixed-term contract (parental leave cover)Cannon Hill, with flexible hybrid workingAbout EndeavourEndeavour Foundation is one of Australia's largest social enterprises supporting people with intellectual disability.
Our lotteries help fund that work.
Every ticket and every membership supports people to live the life they choose, giving this role a purpose beyond traditional loyalty marketing.The RoleWe're looking for a Loyalty Team Leader to cover a 12-month parental leave contract, leading loyalty and subscription marketing across our lottery and membership products.You'll own the loyalty strategy with a focus on growing our Memberships, lifting retention and building long-term supporter value.
It's a hands-on leadership role: part strategy, part campaign delivery, part coaching a small, capable team.You'll report to the Marketing Manager - Supporter and work closely with Product, CRM, Data, Customer Support and Compliance.What You'll DoLead the loyalty, lifecycle and engagement strategy across our lottery and membership productsDeliver end-to-end loyalty campaigns and journeys, including onboarding, retention, payment recovery, win-back, reward and recognitionLead, coach and develop two Loyalty Marketing SpecialistsUse data, segmentation and testing to make member experiences more relevant and reduce churnTrack the numbers that matter, including retention, active members, lifetime value and campaign ROIShape loyalty mechanics,



member perks and subscription initiatives that support sustainable growthKeep campaigns commercially sound, supporter-first and compliant with gaming legislation, permit requirements and responsible play expectationsWhat You'll Bring5 years experience in loyalty, CRM, lifecycle, subscription or retention marketingPeople leadership or team management experienceConfidence working with data and turning it into campaign decisionsA customer-first mindset and sound judgement in a regulated or trust-sensitive settingYou don't need lottery or gaming experience.
If you've worked in subscriptions, fundraising, financial services, media, retail, e-commerce, memberships or another customer marketing environment, your skills will transfer.Nice to haveExperience in a regulated environment (lotteries, wagering, gaming, fundraising, financial services)Familiarity with CRM and marketing automation platforms (we use Braze)Knowledge of responsible gambling or regulated marketing frameworksWhy join usReal purpose: your work helps fund support for people with disabilityA senior role with genuine ownership and room to shape the loyalty programSalary packaging up to $15,900 tax free, plus $2,650 for meals and entertainmentNovated leasing to save on car purchase and running costsDiscounts on health insurance, Kia vehicles and appliancesOngoing learning opportunities and supportive inductionEmployee Assistance Program and reward and recognition initiativesWe'd rather hear from someone with the right instincts and transferable skills than tick every box.
If this sounds like you but you're not sure you meet everything listed, apply anyway.
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📌 Loyalty Program Lead (Brisbane)
🏢 Endeavour Foundation
📍 Brisbane