IT MSP – Level 2 Technical Specialist Engineer
Up to $80K + Super | Full-Time Permanent | East Melbourne
An established and growing Managed Service Provider is looking for an experienced Level 2 Technical Specialist Engineer to join their collaborative technical team.
This chance is ideal for someone who enjoys working across a broad range of technologies, building strong client relationships, and solving complex technical issues within an MSP environment.
You'll work with a diverse client base across a mixture of reactive support, proactive maintenance, and project delivery while being surrounded by a knowledgeable team that genuinely enjoys what they do.
If you're looking to join an MSP that values technical excellence, continuous learning, and exceptional customer service, we'd love to hear from you.
WHAT'S ON OFFER?
Up to $80K + Super
Permanent full-time position
Work with a broad range of SMB clients across multiple industries
Exposure to modern Microsoft Cloud technologies
Supportive and collaborative technical team
Ongoing technical training and certification support
Opportunity to work across BAU support and project implementations
Diverse role with both remote and onsite client engagement
WHO ARE WE?
We are a well-established Managed Services Provider delivering premium IT support, cloud solutions, cyber security, networking, and infrastructure services to businesses across Australia.
Our team is passionate about technology and providing exceptional customer experiences.
We believe in collaboration, accountability, continuous improvement,



and investing in our people to help them grow both personally and professionally.
As our client base continues to expand, we're looking for a Level 2 Systems Engineer who enjoys working closely with customers and delivering outstanding technical solutions.
WHAT WILL YOU BE DOING?
As a Level 2 Technical Specialist Engineer, you'll provide both remote and onsite technical support while acting as an escalation point for Level 1 Engineers.
Your responsibilities will include:
Providing Level 2 technical support across Microsoft and cloud environments
Troubleshooting hardware, software, server, networking, and infrastructure issues
Supporting Microsoft 365, Exchange Online, SharePoint, OneDrive, and Teams
Administering Azure Active Directory, Microsoft Entra ID, and cloud services
Managing Windows Server and Windows ***** environments
Supporting networking infrastructure including switches, routers, wireless, VPNs, DNS and DHCP
Assisting with server deployments, upgrades, migrations, and infrastructure projects
Supporting backup, disaster recovery, and business continuity solutions
Performing onsite client visits for installations, troubleshooting, and project work
Escalating complex technical issues where required while mentoring junior engineers




Maintaining accurate documentation and updating technical knowledge bases
Working towards SLA targets while delivering an exceptional customer experience
Collaborating closely with vendors, technical consultants, and internal engineering teams
Minimum 3+ years' experience working within a Managed Services Provider (MSP)
Strong experience supporting Microsoft 365 environments
Experience administering Microsoft Azure and Microsoft Entra ID
Solid understanding of Windows Server and Windows desktop operating systems
Experience supporting networking infrastructure including TCP/IP, DNS, DHCP, VPNs, switches, routers and wireless networking
Experience supporting cloud technologies and hybrid environments
Knowledge of backup and disaster recovery solutions
Strong troubleshooting skills across hardware, software, servers, and infrastructure
Excellent customer service and communication skills
Ability to prioritise workloads while managing multiple support requests
Current driver's licence and willingness to travel to client sites
Full Australian working rights
Experience with ConnectWise, HaloPSA, Autotask or similar PSA platforms
Experience with N-Able, Datto RMM, NinjaOne or other RMM solutions
Exposure to Azure Virtual Desktop or virtualisation technologies
Knowledge of FortiGate firewalls and network security
Experience with Microsoft Intune and endpoint management
PowerShell scripting or automation experience
Microsoft or CompTIA certifications
Experience delivering infrastructure or cloud migration projects
KEY SKILLS:
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📌 Technical Specialist (Victoria)
🏢 Searchability
📍 Victoria