About UsInnovation.
Sustainability.
Productivity.
This is how we are Breaking Current Ground in our mission to sustainably advance the noble work of farmers and builders everywhere.
With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.About UsInnovation.
Sustainability.
Productivity.
This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere.
With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you.
If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.Grow a Career.
Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success.
And we know innovation can't happen without collaboration.
So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.Job PurposeAre you a proactive problem-solver with strong technical understanding and a passion for helping others?
If you enjoy supporting customers, building relationships, and improving processes, this opportunity is for you!
We're looking for a Dealer Parts Support (Technical)



to be the key contact for dealer technical and catalogue queries and provide exceptional support across the Parts Operations department.
Working alongside the Dealer Parts Support Manager and other internal teams, you'll ensure timely, accurate communication between dealers and the business - helping to maintain our reputation for quality service and operational efficiency.This is a hands-on, varied role offering autonomy, learning opportunities, and a chance to make a real difference across our aftersales network.Key ResponsibilitiesSupport the Dealer Parts Support Manager to build strong relationships with domestic, export, and inter-regional customersBe the go-to contact for all technical and catalogue-related queriesRespond to phone and email enquiries from dealerships, ensuring part requirements are accurately identified and fulfilledWork closely with internal departments and dealerships to support end customers and distributorsMonitor and analyse customer credit claimsPrioritise and respond to customer communications with professionalism and accuracyEscalate service-related issues where necessaryMake dealer-related decisions with a high degree of autonomySupport additional aftersales initiatives and teams as requiredUpdate training materials and procedure manualsProvide training to dealers and new staff members as neededExperience RequiredPrevious experience as a Parts Interpreter in the automotive/heavy machinery/agricultural sectorTechnical/mechanical understanding, with a strong interest in learning and continuous improvementHigh-level interpersonal and customer service skillsExcellent time management and organisational abilitiesStrong problem-solving skills with great attention to detailComfortable working independently and making decisions within your area of responsibilityMedium-level proficiency in Word, Excel, PowerPoint, Outlook, and general computer systemsExperience with dealership systems or parts cataloguing is a bonusWhat We OfferWe offer dynamic career opportunities across an international landscape.
As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.BenefitsAt CNH, we understand that the best solutions come from the diverse experiences and skills of our people.
Here, you will be empowered to grow your career, to follow your passion, and help build a better future.
To support our employees, we offer regional comprehensive benefits, including:Flexible work arrangementsCompetitive base salary and performance incentivesGreat career progression opportunitiesRetail & health insurance discountsPaid parental leaveNovated leasing
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📌 Dealer Parts Support-Technical (South Australia)
🏢 CNH
📍 South Australia