"Hospitality is a work of Heart" at Novotel Perth Murray Street part of the Accor Group, where we champion diversity with purpose and heartfelt care.
Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.Nestled in the vibrant heart of Perth, Novotel Perth Murray Street is a contemporary 4.5-star hotel offering world-class dining, premium leisure facilities, and seamless access to the city's best from Elizabeth Quay and RAC Arena to the St George's Terrace business precinct.
With Perth Underground Station just moments away, the hotel is perfectly positioned for both business and leisure travellers.
Recognised as one of Western Australia's leading hotels, we are a multiple award-winning property, including All Abilities Hotel and Environmental Services at the **** AHA WA Accommodation Awards, building on our **** Superior Accommodation win.
Led by General Manager & Vice President Operations WA & TAS Nathan Frost, who was recently induced into the AHA WA Accommodation Industry Hall of Fame, our hotel continues to set the benchmark for excellence in Western Australia's hospitality landscape.We have the perfect opportunity for an experienced part-time Reservations Agent to join our amazing team, 24 hours per week.Job DescriptionALL about the role:Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the groupMaintain fluency with the Accor Live Limitless Loyalty ProgramOversee accuracy of room blocks, reservations, and rate codesProcess all reservation requests, changes, and cancellations with different channelsIdentify guest reservation needs and determine appropriate room typeExplain guarantee, special rate,



and cancellation policies to callersAccommodate and document special requestsFollow sales techniques to maximize revenueRespond to any challenges found for accommodating rooming requestsSet-up proper billing accounts according to Finance policiesTroubleshoot and resolve guest issues or **escalate/refer** to appropriate departmentNOVOTELCompany Description"Hospitality is a work of Heart" at Novotel Perth Murray Street part of the Accor Group, where we champion diversity with purpose and heartfelt care.
Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.Nestled in the vibrant heart of Perth, Novotel Perth Murray Street is a contemporary 4.5-star hotel offering world-class dining, premium leisure facilities, and seamless access to the city's best from Elizabeth Quay and RAC Arena to the St George's Terrace business precinct.
With Perth Underground Station just moments away, the hotel is perfectly positioned for both business and leisure travellers.
Recognised as one of Western Australia's leading hotels, we are a multiple award-winning property, including All Abilities Hotel and Environmental Services at the **** AHA WA Accommodation Awards, building on our **** Superior Accommodation win.
Led by General Manager & Vice President Operations WA & TAS Nathan Frost, who was recently induced into the AHA WA Accommodation Industry Hall of Fame, our hotel continues to set the benchmark for excellence in Western Australia's hospitality landscape.We have the perfect opportunity for an experienced part-time Reservations Agent to join our amazing team, 24 hours per week.Job DescriptionALL about the role:Often the first point of guest contact,



your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful in office coordination of the groupMaintain fluency with the Accor Live Limitless Loyalty ProgramOversee accuracy of room blocks, reservations, and rate codesProcess all reservation requests, changes, and cancellations with different channelsIdentify guest reservation needs and determine appropriate room typeExplain guarantee, special rate, and cancellation policies to callersAccommodate and document special requestsFollow sales techniques to maximize revenueRespond to any challenges found for accommodating rooming requestsSet-up proper billing accounts according to Finance policiesTroubleshoot and resolve guest issues or **escalate/refer** to appropriate departmentQualificationsALL about you:Experience with OPERA property management system or similarRelevant experience in a similar roleExperience with Groups is advantageousService oriented with an eye for detailConfident & articulate communication, relationship & networking skillsTime management skills with the ability to multitaskEntrepreneurial spirit with drive, ambition & high level of energyPassion for hospitalityExperience in the Hotel IndustryAdditional InformationWhy work for Accor?
Accor is one of the largest global hospitality businesses, with over **** Hotels across 110+ countries, the career development opportunities are endless.Benefits Your WayImmediate access to global accommodation and F&B; discounts#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.
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📌 Reservations Agent (Perth)
🏢 Accor
📍 Perth