Salary: $55,000 - $62,000 + Superannuation + NFP salary packaging benefitsLeave Benefits Include: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each yearEmployment status: Full Time, Monday to FridayJob number: ****Hey you!
MatchWorks is looking for an enthusiastic, people-focused Customer Service officer to be the face of our Bankstown office, providing high quality first point of contact customer service to participants and external stakeholders whilst also providing administrative support to all staff.What you'll doAs a Customer Service Officer in our Bankstown team, you'll be a friendly first point of contact for everyone who walks through our doors or gets in touch.
Day to day, you'll:Welcome and support a wide range of people; from participants and employers to training organisations and community servicesHelp manage a busy front desk, chatting with people face-to-face while also handling incoming callsKeep our systems up to date with accurate information so everything runs smoothly behind the scenesCreate a secure, positive, and professional environment where everyone feels respected and supportedWhat you'll bringSomeone who enjoys working with people and thrives in a busy environmentStrong communication skills and the ability to connect with people from all walks of lifeAttention to detail, with confidence in keeping records accurate and up to dateA team-focused mindset, a positive attitude,



and the ability to think on your feet when things get busy(You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don't worry, we'll help guide you through this.)Experience in customer service, reception, or employment servicesWhy you'll love working at MatchWorksAt MatchWorks, we're committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.You'll also getSalary packaging - up to $15,900 tax-free plus meal/entertainment benefitsExtra Leave - 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each yearPurchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-FiUniversity Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.Wellbeing support - 24/7 access to a holistic employee assistance programReferral bonus - bring great people with you and be rewardedWe are committed to ensuring an accessible recruitment experience.
If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Talent Acquisition on or
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📌 Customer Service Officer (New South Wales)
🏢 Matchworks
📍 New South Wales