Allianz Trade is looking for an experienced and commercially driven Head of Account Management to lead and develop our Account Management team.
In this role, you will be responsible for the overall portfolio of clients ensuring their satisfaction and retention whilst structuring their policies in accordance with regulatory requirements and internal standards.Reporting to the Commercial Director, you will drive the enhancement of account management service levels provided to our Clients and Distribution Partners, while also personally managing a selection of key accounts.
This is a leadership role that blends people management, demonstrated commercial underwriting authority, and strategic client engagement.
Critical to your success will be your ability to lead, inspire, and collaborate internally in addition to your external commercial and account management expertise.This position can be based in either Sydney or Melbourne.What You Will DoClient & Intermediary ManagementOnboard new clients and brokers, introducing them to our products, processes, systems, and organisationEstablish and coordinate our field presence alongside other functions to strengthen communication with Clients and Distribution PartnersDrive continuous improvement of services through leaner processes, digitalisation, and team capability buildingDeliver portfolio retention and profitability targetsCommercial UnderwritingExercise delegated underwriting authority to profitably underwrite and price policies at renewalMake sound, independent underwriting decisions within your authority level, balancing risk appetite with commercial objectivesEnsure compliance with local and Group underwriting guidelines, authority frameworks, and regulationsOversee the technical quality and pricing adequacy of the portfolioAct as a senior underwriting referral point for the team on complex or high-value accountsAI & InnovationLeverage AI tools and data analytics to enhance underwriting decisions, risk assessment, and portfolio managementIdentify opportunities to integrate AI and automation into Account Management processes, reducing manual effort and accelerating decision-makingChampion the adoption of AI-driven insights to improve client service, operational efficiency, and commercial outcomesEmbrace new technologies and drive process improvement through innovationPeople Leadership & Internal CollaborationLead, develop, and inspire a geographically dispersed team of Account Managers,



ensuring engagement and a strong team culture regardless of locationAdapt your leadership approach to effectively manage team members, maintaining visibility, connection, and accountabilityFoster team well-being, professional development, and career growthMonitor people and business performanceCollaborate closely with internal functions — including Risk, Claims, Operations and Finance — to ensure aligned decision-making and the best possible business outcomesBuild robust internal relationships and act as a bridge between Account Management and the wider organisation, ensuring the team's needs and client insights are represented in cross-functional discussionsDrive a collaborative working culture where internal partnerships are valued as highly as external client relationshipsRegional & Group CoordinationCollaborate with Allianz Trade's Global Team on Account Management initiatives, customer satisfaction, and service enhancementManage all key Finance Accounts, ensuring profitability and retentionWhat You Will BringMarket KnowledgeSound knowledge and extensive experience in trade credit insurance and commercial underwritingDemonstrated underwriting skills with delegated authority — proven ability to exercise independent judgement on risk selection, pricing, and portfolio managementBusiness ExpertiseProven track record of developing successful commercial relationships with Clients and Distribution PartnersDemonstrated experience operating within a structured underwriting authority framework, with a strong record of disciplined and profitable decision-makingCompliance with Commercial Underwriting Guidelines, authority limits, and internal or regulatory requirementsAchievement of profitability and retention targets across a portfolio and assigned clientsStrong customer orientation with a focus on continuous improvementInterest in and enthusiasm for leveraging AI, data analytics, and digital tools to enhance business decisions and processesPeople Leadership & Internal CollaborationProven experience leading and motivating geographically dispersed teams,



with the ability to build trust and maintain performance across locationsDemonstrated ability to collaborate effectively with internal stakeholders and cross-functional teams to deliver shared business outcomesA leadership style that balances strong external client skills with equally strong internal people management, influence, and partnershipCollaborative leadership with a genuine commitment to team development, engagement, and well-beingInterpersonal SkillsAbility to act as a trusted advisor for colleagues, customers, intermediaries, and partnersWell-developed business partnering skills — both externally with clients and internally across the organisation#Sydney #Melbourne #LI-JL1Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,900 employees.
In ****, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide.
With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in ****.
Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board.
Let's care for tomorrow.
#J-*****-Ljbffr

📌 Head Of Account Management (Melbourne)
🏢 Allianz
📍 Melbourne