Select how often (in days) to receive an alert: Create AlertDepartment/Agency: NSW Trustee and GuardianLocation: Parramatta, NSW, AU, **** Newcastle West, NSW, AU, ****Manager Service Centre – NSW Trustee and GuardianAre you an experienced people leader who is passionate about delivering high-quality customer service and making a meaningful difference for the people of NSW?
NSW Trustee and Guardian is seeking a motivated and capable Manager Service Centre to lead a high-performing Service Centre Group within the Estate Planning and Administration division.
This is an opportunity to contribute to services that support customers and families at important and often challenging moments in their lives.Temporary full-time vacancy for 6 months with a possibility of an extension.
35 hours per week.Location: This role is based in Newcastle, with flexible and hybrid working options available.Clerk Grade: Level 9/10.
Base salary $ 133,348 p.a. to $ 146,945 p.a. plus 12% superannuation and annual leave loading.About usAt NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW.
The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions.
We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state's most vulnerable people.We support over 50,000 customers annually and manage almost seven billion dollars in customer assets.
A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.Our commitment to diversityOur workplace reflects the diverse community we serve.
We encourage applications from all backgrounds, experiences, and abilities.
This includes women, people with disability, Aboriginal and Torres Strait Islanders,



the LGBTQIA+ community and people from culturally diverse backgrounds.About the teamThe Estate Planning and Administration division is responsible for delivering NSW Trustee and Guardian's commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates.
The teams administer assets in accordance with the functions and obligations under the relevant legislation and make legal decisions within legal frameworks and NSWTG's prescribed delegations.The division delivers high-quality service using a customer-centred approach and is delivered by:Trust and Powers of Attorney AdministrationIntestate, Life Estates and Crime Confiscation/Civil Forfeiture administrationWills and Estate PlanningAbout the roleAs Manager Service Centre, you will lead the operations and management of a Service Centre, ensuring services are delivered in a timely, consistent and customer-focused way.
You will support operational performance, manage competing priorities and lead a team to deliver quality outcomes for customers, stakeholders and the organisation.In this role, you will:Lead and manage Service Centre operations to deliver high-quality, professional, consistent and timely services.Build a strong customer-focused culture across the team.Develop and implement strategies that improve service delivery, workload management and operational efficiency.Lead, coach and develop staff to support high performance and professional growth.Manage complex matters and significant complaints to ensure effective resolution and positive customer outcomes.Provide advice on operational and financial performance, risks and opportunities for improvement.Contribute to organisational change by aligning people,



processes and systems with NSW Trustee and Guardian's values and priorities.About youWe are looking for a confident and collaborative leader who can balance operational delivery, customer service and people leadership.
You will bring sound judgement, strong communication skills and the ability to support teams through competing priorities and change.You will be well suited to this role if you have:Experience leading teams in a customer-focused, service delivery or operational environment.Robust people management skills, including the ability to coach, develop and support staff.The ability to manage complex workloads, competing priorities and sensitive matters.A commitment to delivering services that are professional, respectful and responsive to customer needs.Sound understanding of NSW government, public sector values and the importance of ethical decision-making.The ability to work collaboratively with internal and external stakeholders to achieve quality outcomes.All roles in NSWTG require a willingness to have phone calls monitored for quality and training purposes.What we offerNSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include:work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)various leave options (recreation, parental, and flex leave of up to 24 days per year)career development including study leave and acting opportunitiesaccess to Fitness Passport and employee assistance program, and annual flu vaccinationsBe part of something bigger.
For more information about joining us, visit the Careers page on our website.Closing dateApplications close 11:59pm, Wednesday, 5 August ****Thank you for your interest in this role.
We look forward to receiving your application.Offers of employment will be subject to reference checks and relevant clearances.A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
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📌 Manager, Service Centre (New South Wales)
🏢 Nsw Department Of Communities And Justice
📍 New South Wales