O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team.This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth.Key ResponsibilitiesAssist in bringing in more business by communicating with new and existing customersEfficient management of inbound calls and outbound customer surveys and debt collectionBe the glue between operational performance and marketing through customer service follow-up activity.Key ResponsibilitiesManage inbound customer enquiries and phone callsFollow up quotes, appointments,



and customer communicationsConduct customer surveys and support ongoing engagementAssist with debt collection and account follow-upsContribute to effective office operations and administrationAbout YouProven experience in customer service or office administrationStrong communication and organisational skillsHigh computer literacy (Simpro and MS Office preferred)Professional, proactive, and customer-focused attitudeWhat We OfferSupportive team environmentOpportunities to take on responsibility and grow within the businessExposure to marketing, operations, and customer relations projectsIf you're experienced in customer relations and ready to make an impact, we'd love to hear from you.
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📌 Customer Relation (Victoria)
🏢 O'Brien Glass Industries
📍 Victoria