Financial Counsellor – Financial Resilience & Wellbeing Service – Townsville

Employment Term: Maximum Term to 30 June 2027, Full Time (38 hours per week) Location: Townsville Remuneration: $53.43 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with Uniting Care Queensland. At Uniting Care we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives.

We are seeking a Financial Counsellor to join our Financial Resilience and Wellbeing Service—a free, confidential service supporting individuals and families experiencing financial hardship, stress, anxiety and mental health challenges. In this role, you will support those accessing the service to create positive and practical outcomes.

As a Financial Counsellor, you will provide professional, financial counselling to individuals and families experiencing financial difficulty. You will also support people impacted by gambling harm, offering non‐judgemental guidance that helps strengthen financial wellbeing, build resilience and create practical pathways forward.

- Assess the financial situation of individuals and families experiencing difficulties, provide information regarding government assistance, negotiation of repayment with creditors, and assistance in accessing community resources as required.
- Empower clients to manage their own financial situations and to deal with creditors through the provision of information on their rights and responsibilities.
- Advocate on behalf of the clients when required – in a manner that encourages independence and self‐sufficiency in clients.
- Engage proactively with community services and hard‐to‐reach individuals to ensure inclusive access.
- Contribute to community education initiatives that raise awareness of financial wellbeing issues.

Qualifications

- A Diploma in Financial Counselling is essential.
- Have completed or working towards a Problem Gambling Skill Set CHCSS00111 course would be advantageous.
- Demonstrate empathy, professionalism,



and a non‐judgemental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered.
- Experience in building collaborative networks and working alongside health, mental health, and community support providers will be highly regarded.
- Eligibility for membership with Financial Counselling Queensland (FCQ).
- Current drivers' licence.
- Working with Children Check (Blue Card).

Benefits

- Flexible work arrangements to support work‐life balance.
- NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programmes.
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
- Career development opportunities to challenge yourself, grow and make a meaningful difference.

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At Uniting Care, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.

Demonstrating our commitment to reconciliation and building long‐term employment opportunities for First Nations peoples,



Uniting Care strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Child Protected, Child Friendly

Uniting Care is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and secure for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard.

Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across Uniting Care.

Uniting Care – Join us

The second‐largest Queensland employer, we're a proud not‐for‐profit with more than 16,500 staff and 9,000 volunteers across our brands of Blue Care, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years.

When you join the Uniting Care family, you are part of something bigger.

We're on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example.

For more than 100 years we've been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au

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📌 Financial Counsellor (Cairns)
🏢 Family and Disability Services
📍 Cairns