Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keyContacting housekeeping or maintenance when guest report a problemEnsure registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Service Assistant or the guestsFollow all company policies and procedures; ensure uniform and personal appearances are clean and qualified; maintain confidentiality of proprietary informationReferring guest’s comments and complaints to the appropriate superiorResponsible for keeping up to date with information on activities and programs and other general informationAssist guests with any inquiries regarding local entertainment, restaurants or transportationKeeps abreast of all modifications to accounting policies and proceduresTo discuss all matters that needed to follow up with the next shiftDevelop and maintain positive working relationships with othersMaintains and be guided of hotel policyAdminister and manage cash handling responsibilities
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📌 FRONT OFFICE SUPERVISOR (Kingscote)
🏢 Tunamaya Beach & Spa Resort - Tioman Island
📍 Kingscote
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