Reception & Administration Officer

Allied Health Clinic | Ridgehaven

Join a supportive Allied Health team where your work makes a real difference.

Due to continued growth, AEP Health Group is seeking a friendly, organised and motivated Reception & Administration Officer to join our team, primarily based at our Ridgehaven clinic on North East Road.

This is more than a reception role—you'll become an integral member of a collaborative Allied Health team, helping ensure every client feels welcomed, supported and cared for throughout their healthcare journey.

If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering exceptional customer service, we'd love to hear from you.

About the Role

As the first point of contact for our clients, you'll play an important role in creating a welcoming, professional and positive clinic experience while supporting the smooth day-to-day operation of our reception.

Working in a modern, paperless environment, you'll collaborate with a multidisciplinary team of Allied Health professionals and provide high-quality administrative support across a range of clinical services.

Working Hours

- Monday to Thursday: 9:00am – 5:00pm

- Friday: 9:00am – 4:00pm

- No weekends or after-hours work

Training & Support

We are committed to setting our team up for success by providing:

- Comprehensive onboarding and training

- Ongoing mentoring and support

- Opportunities for career progression and professional development

Your initial training will be completed at our Woodville Park clinic, where you'll receive hands-on support while becoming familiar with our systems, processes and team. Once your training is complete, you'll transition to our Ridgehaven clinic,



where you'll confidently manage the reception and administration function with continued support from our wider team whenever required.

Applicants with previous medical or Allied Health administration experience are strongly encouraged to apply.

Key Responsibilities
Client Experience

- Welcome clients with warmth, professionalism and empathy

- Assist with appointments, referrals and general enquiries

- Create a positive and supportive experience for every client

Appointment & Diary Management

- Coordinate appointments for multiple Allied Health practitioners across AEP Health Group

- Manage clinician diaries using PracSuite

- Maintain accurate appointment schedules and client records

Client Communication

- Respond professionally to phone, email and SMS enquiries

- Liaise with clients, referrers and healthcare providers

Administration & Funding

- Process referrals, payments and day-to-day administrative tasks

- Support clients across a range of funding programs, including:

- Medicare

- Department of Veterans' Affairs (DVA)

- National Disability Insurance Scheme (NDIS)

- Return to Work

- Aged Care

- Private clients

About You

We're looking for someone who is:

- Friendly, approachable and professional

- Highly organised with excellent attention to detail





- Able to prioritise tasks and remain calm under pressure

- Confident working independently and as part of a team

- Passionate about delivering exceptional customer service

Skills & Experience

Essential:

- Previous experience in medical or Allied Health administration

- Experience managing appointments, referrals, billing and payments

- Excellent written and verbal communication skills

- Confidence using clinical software systems

- Strong understanding of confidentiality and privacy requirements

- Ability to coordinate multiple practitioners and competing priorities

Highly regarded:

- Experience working with Medicare, DVA, NDIS, Return to Work and Aged Care funding pathways

- Experience using PracSuite

- Experience using HICAPS and Medipass/Tyro payment systems

Why Join AEP Health Group?

At AEP Health Group, we believe a positive workplace creates better outcomes for both our team and our clients. We foster a supportive, collaborative culture where people are valued, encouraged to grow and genuinely enjoy coming to work.

What We Offer

- Modern, paperless clinic setting

- No weekend or after-hours work

- Free onsite parking

- Complimentary access to gym facilities

- Access to Allied Health services

- Tailored ergonomic workstation

- Ongoing learning and professional development

- Supportive and collaborative team culture

- Opportunities for career progression as our organisation continues to grow

If you're looking for a rewarding administration role where you can make a genuine difference while being supported by an experienced and welcoming team, we'd love to hear from you.

Apply now and become part of the AEP Health Group team.

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