Receptionist / Patient Coordinator

Part time 0.6 - full time

Position Summary:
We are seeking a dedicated and professional Medical Receptionist to join our team,
collaborating with Fertility Experts and Family Fertility Centre staff in delivering high-quality
patient care. The Medical Receptionist will play a vital role in supporting clinic practices,
working alongside our multi-disciplinary team, which includes medical specialists, nurses,
embryologists, and the practice manager, to ensure smooth and efficient operation of the
clinic. Responsibilities include handling phone inquiries, scheduling patient appointments,
welcoming and preparing patients, and maintaining accurate patient records.

Key Responsibilities:
Patient Management: Effectively manage patient referrals in accordance with organisational
procedures, ensuring they are processed promptly.
Phone & Communication: Answer incoming phone calls promptly and accurately direct
messages to appropriate personnel.
Appointment Scheduling: Coordinate patient bookings, cancellations, and reschedules,
ensuring accuracy and timeliness.
Billing & Compliance: Perform billing duties in alignment with Medicare regulations, ensuring
accuracy and compliance.
Data Entry & Record Maintenance: Accurately register new patients, update patient
information, and ensure patient records are filed or scanned routinely.

Experience and Qualifications:
Proven ability to provide excellent front-line customer service, with knowledge of medical
software applications and Microsoft Office.
Strong clerical and computer skills,



with attention to detail and accuracy.
Ability to work independently and demonstrate flexibility in a fast-paced environment.
Strong communication and interpersonal skills, with a demonstrated ability to work within a
multidisciplinary team.
Excellent organisational skills with the ability to manage time effectively and achieve
maximum productivity.
Positive attitude, with a proven ability to build rapport with team members and patients alike.
If you’re a proactive, organised, and patient-focused individual with experience in a medical
reception role, we encourage you to apply and join our dedicated team in delivering
exceptional care.

Essential requirements:

- Minimum of 1-2 years experience as receptionist

- Excellent interpersonal and communication skills

- Confidentiality

- An empathetic approach

- Highly organised with strong attention to detail

- Proficiency in IT and computing skills

- Experience with healthcare software systems

- Eligibility to work in Australia

Being part of the Family Fertility Centre gives you access to many benefits, including the following:

- Discounts on fertility and ultrasound services

- Supportive Team

- Flexible working days and hours

- Above award wages

- Access to a Employee Assistance Program

- Chance to make a meaningful difference in patients' livesApply Now! Applications close on 10.08.26 . Only shortlisted candidates will be
contacted.

Please note: Only short-listed applicants will be contacted, applications close 5pm on 10/08/2026

📌 Receptionist / Patient Coordinator (Adelaide)
🏢 Family Fertility Centre
📍 Adelaide