About the role

We are seeking a Medical Receptionist to join the team at GP Belconnen on a casual basis. This is a front-line position based in Belconnen, ACT 2617, where you will be the first point of contact for our patients and play a vital role in ensuring smooth operations within our medical practice. As a Medical Receptionist, you will contribute to creating a welcoming and efficient environment whilst supporting our clinical and administrative teams to deliver excellent patient care.

What you'll be doing

- Greeting patients in a professional and courteous manner upon arrival at the practice

- Managing patient check-in procedures, including updating patient records and verifying insurance details

- Scheduling and confirming patient appointments using practice management systems

- Answering phone enquiries and directing calls to appropriate staff members

- Processing patient payments and managing cash transactions

- Maintaining confidentiality and adhering to privacy legislation and practice protocols

- Assisting with administrative tasks such as filing, scanning and data entry

- Providing information to patients regarding appointment procedures, fees and medical services

- Supporting the clinical team with general reception duties as required

- Maintaining a clean and organised reception area

What we're looking for

- Previous experience working in a medical reception, healthcare or customer service environment

- Strong organisational and time management skills with the ability to prioritise multiple tasks

- Excellent communication skills, both verbal and written, with a professional telephone manner

- Proficiency in using computer systems and practice management software (or willingness to learn)





- A friendly, patient and empathetic approach to dealing with patients

- Ability to work effectively as part of a team in a fast-paced environment

- Attention to detail and accuracy when handling patient information and records

- Understanding of patient confidentiality and medical privacy requirements

- Reliability and flexibility with casual working arrangements

- Desirable: Certificate III or IV in Medical Administration or similar qualification

About us

GP Belconnen is a dedicated general practice committed to providing high-quality, compassionate healthcare to our local community in Belconnen. We pride ourselves on creating a welcoming environment where patients feel valued and receive comprehensive medical care. Our team of experienced healthcare professionals works collaboratively to support the health and wellbeing of our patients, and we are committed to maintaining the highest standards of professionalism and care.

What we offer

We offer a casual position that provides flexibility in your work schedule. You will have the prospect to work within a supportive healthcare environment alongside experienced medical professionals. As part of our team, you will gain valuable experience in medical administration and contribute to a practice that values the wellbeing of both patients and staff. We offer a collegial workplace culture where your contributions are recognised and appreciated.

Apply now

If you are interested in this Medical Receptionist position and meet the above requirements, we would like to hear from you. Please submit your application including a current CV and a cover letter outlining your relevant experience and why you would be an excellent fit for our team.

📌 Medical Receptionist (Canberra)
🏢 GP BELCONNEN
📍 Canberra