Geelong Restaurant Group is seeking an experienced Senior Wait Staff to join our team at our restaurants - Eileen's Charcoal Grill and Two Noble located in Newtown VIC 3220. We have both full-time and casual position available. As Senior Wait Staff, you will be responsible for leading front-of-house operations, setting service standards, and ensuring every guest leaves with a memorable dining experience. This role is integral to maintaining our reputation for excellence and contributing to the overall success of our establishment.
Key responsibilities
- Provide attentive, professional and courteous service to all guests, ensuring their dining experience exceeds expectations
- Serve food and beverages with professionalism, presenting items correctly and accommodating any special dietary requirements
- Manage table assignments and guest flow to optimise seating efficiency and service quality
- Handle guest inquiries, complaints and special requests with discretion and resolve issues promptly and professionally
- Maintain cleanliness and organisation of the dining area, including tables, chairs and service stations
- Process payments accurately and provide excellent customer service during the billing process
- Contribute to a positive team environment and support colleagues during service periods
What we're looking for
- Minimum 2 years' experience in a wait staff or front-of-house role within a hospitality setting, preferably in a full-service restaurant
- Proven leadership experience with the ability to train, motivate and support junior team members
- Excellent communication and interpersonal skills with a genuine passion for delivering outstanding customer service
- Robust knowledge of food and beverage service standards, including wine and cocktail offerings
- Ability to work efficiently in a fast-paced environment whilst maintaining attention to detail
- Physical capability to stand for extended periods and carry trays and plates safely
- Flexibility to work varied shifts, including weekends, evenings and public holidays
- Professional appearance and a friendly, welcoming demeanour
What we offer
At Geelong Restaurant Group, we are committed to creating a supportive and rewarding workplace where our team members can thrive. We believe our people are our greatest asset and we invest in their development and wellbeing. We offer the following benefits:
1. Competitive wages and excellent weekly tips
2. Staff meals
3. A positive, collaborative team environment with supportive management
About us
Geelong Restaurant Group is a family owned business that operates a collection of distinctive dining establishments serving the Geelong and surrounding regions.
We are passionate about delivering exceptional food, service and atmospherics to create memorable dining experiences for our guests.
Our restaurants have received numerous awards including Two Noble which has been awarded one hat the last two years. Both restaurants continue to have google ratings of 4.8 or above.
Apply now
If you are an experienced wait staff professional with a passion for hospitality and a commitment to excellence, we would like to hear from you. Please submit your application with your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for our Senior Wait Staff position at Geelong Restaurant Group.