- Multiple permanent opportunities

- Opportunities available from Level 1 through to Level 2

- Experience in IT Service Desk, Desktop Support, Field Support or Service Delivery environments

We are recruiting multiple IT Service Delivery professionals to join a collaborative IT Operations team supporting users across multiple locations.

These opportunities are suited to Service Desk Analysts, Desktop Support Engineers, IT Support Analysts and Field Engineers looking to further develop their careers in a contemporary enterprise environment.

Key Skills & Responsibilities

- Provide Level 1 and Level 2 technical support across desktop, laptop and mobile devices.

- Support Microsoft Windows environments and the Microsoft 365 suite, including Outlook, Teams and SharePoint.

- Manage user accounts and access using Active Directory and/or Microsoft Entra ID.

- Utilise ITSM platforms such as ServiceNow, Jira or SysAid.

- Basic networking knowledge including TCP/IP, DNS, DHCP and Wi-Fi.

- Troubleshoot Microsoft 365, Windows devices, mobile devices, printers and collaboration tools.

- Support onboarding, offboarding,



device deployments and access management.

- Assist with technology rollouts, upgrades and asset management.

- Maintain accurate records within the IT Service Management platform.

- Contribute to knowledge articles, documentation and continuous service improvement initiatives.

- Deliver exceptional customer service while meeting service level targets.

- Strong troubleshooting, communication and customer service skills

- A proactive approach with the ability to manage competing priorities.

- Hold a current driver's licence and be willing to travel between sites when required.

To submit your interest for this role, click on the Apply button quoting reference #5992.

As we receive a high volume of applications, we appreciate your understanding that we are unable to respond to individual enquiries. We kindly ask that you do not contact us directly regarding application status.

Thank you for taking the time to apply we truly appreciate your interest.

📌 IT Support Analyst (Brisbane)
🏢 Jenny Barbour It & Project Recruitment
📍 Brisbane