Business Analyst x2

$800 to $1000 per day.
Long term contract - hybrid Sydney

About the Role
We are looking for an experienced Business Analyst to help design and implement end-to-end processes for managing customer complaints and scam-related cases. Working as part of a major regulatory transformation program, you will partner with business, risk, compliance and technology teams to define how cases are captured, assessed, assigned, investigated, escalated and resolved.
Key Responsibilities

- Document current and future state business processes.
- Facilitate workshops to gather and define business requirements.
- Define business rules, workflows, decision points and escalation paths.
- Design processes covering intake, triage, case management, investigation and resolution.
- Translate business requirements into clear specifications for technology delivery teams.
- Define reporting, audit and compliance requirements.
- Support solution design, testing and implementation activities.




- Work closely with operational, risk, compliance and technology stakeholders.

What We're Looking For

- Proven experience as a Business Analyst on process improvement, transformation or regulatory projects.
- Robust process mapping and requirements gathering skills.
- Experience designing workflows, operational processes or case management solutions.
- Ability to work with both business and technology stakeholders.
- Strong communication and stakeholder management skills.

Highly Regarded

- Experience with complaints handling, dispute resolution, customer remediation, fraud, investigations or case management.
- Experience in telecommunications, banking, insurance, financial services or other regulated industries.
- Exposure to regulatory, risk or compliance-driven programs.
- Experience with PEGA or similar workflow/case management platforms.

📌 Business Analyst (McMahons Point)
🏢 Talenza
📍 McMahons Point