About the Role

ARAMA is seeking a highly organised and proactive Membership Services Officer to join our small, supportive team.

This role is responsible for the day-to-day administration of ARAMA's membership services, events, webinars and member communications, ensuring our members receive a professional, responsive and positive experience at every interaction.

Working remotely, you'll play an important role in supporting our members, maintaining our membership database, assisting with events and providing administrative support to the Business Development Manager and CEO.

Reporting To

Business Development Manager

Key Responsibilities

- Manage ARAMA's membership database (Membes), ensuring member information is accurate and up to date.

- Process recent memberships, renewals and membership enquiries.

- Respond to member enquiries via phone and email, providing timely and professional support.

- Assist members with website and Member Portal enquiries.

- Coordinate administrative requirements for webinars, education programs and events.

- Prepare reports and administrative documentation as required.

- Process invoices, reconcile payments and allocate revenue coding.

- Communicate with new and renewing members, including liaison with ARAMA Branches where required.

- Liaise with ARAMA's accountant,



bookkeeper and CRM provider to support financial and membership administration.

- Provide general administrative support across the organisation.

About You

You'll be someone who enjoys helping people, takes pride in getting the details right and thrives working independently.

You'll also have:

- Excellent written and verbal communication skills.

- Strong organisational and time management skills.

- High attention to detail.

- The ability to work autonomously with minimal supervision.

- A skilled and friendly phone manner.

- Strong computer literacy and confidence learning new systems.

- Experience using CRM databases (experience with Membes is advantageous but not essential).

- A positive, flexible and collaborative approach to work.

Desirable Experience

- Membership or association administration.

- Event or webinar administration.

- Accounts administration, including invoice processing and payment reconciliation.

- Experience working remotely.

Location

This is ideally a Brisbane-based work-from-home position. While the role is primarily remote, occasional travel throughout South East Queensland and regional Queensland will be required to assist with ARAMA events and member activities.

Applicants must have a reliable motor vehicle and demonstrate the ability to work successfully from a home office environment.

📌 Membership Services Officer & Administration & Support (Brisbane)
🏢 ARAMA National
📍 Brisbane