GCBlue is seeking a motivated IT Support Engineer to join our team and provide technical support to our business clients.
Based initially in Manly, this role will focus on supporting Microsoft 365 services, Windows devices and business applications. You will also have the opportunity to assist with client projects, including Microsoft 365 implementations, security improvements, device deployments, migrations and other technology initiatives.
You will be a key point of contact for users requiring technical assistance, so excellent customer service, communication and troubleshooting skills are essential.
This position would suit someone early in their IT career who has a strong interest in Microsoft technologies and is looking to develop both their support and project experience.
Key responsibilities
- Provide technical support to users by telephone, Microsoft Teams and email.
- Troubleshoot and resolve issues affecting Windows 10 and Windows 11 computers, Microsoft 365 applications, printers, mobile devices and other business technology.
- Provide remote support using TeamViewer and other remote-management tools.
- Assist with the administration and support of Microsoft 365 services, including - Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, Microsoft Intune, Microsoft Defender and Microsoft 365 security features
- Assist with user account creation, licensing, password resets, multifactor authentication and access permissions.
- Configure and deploy computers, applications and mobile devices.
- Assist with Microsoft 365, Windows, security, migration and infrastructure projects.
- Participate in client onboarding, technology rollouts and system upgrades.
- Create and maintain technical documentation, support procedures and client records.
- Maintain hardware, software and licensing information in our SharePoint-based asset management system.
- Manage service requests in accordance with agreed priorities and service levels.
- Escalate complex issues appropriately while maintaining communication with the client.
- Attend client offices occasionally to provide onsite support and assist with project work.
- Training and mentoring will be provided.
Essential skills and attributes
- A professional, friendly and customer-focused approach.
- Excellent written and verbal communication skills.
- Strong troubleshooting and problem-solving skills.
- A patient and empathetic approach when assisting users with different levels of technical experience.
- A positive working knowledge of Windows computers and Microsoft Office applications.
- An interest in developing skills across Microsoft 365, cloud services, cybersecurity and modern device management.
- The initiative to investigate issues thoroughly and work towards a successful resolution.
- Strong organisational skills and the ability to manage multiple support requests.
- A willingness to learn and contribute as part of a small, collaborative team.
- A current driver’s licence and access to your own transport for occasional client visits.
Highly regarded
- Previous experience working for an IT service provider, corporate IT department or help desk.
- Experience administering or supporting Microsoft 365.
- Experience with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams or OneDrive.
- Experience supporting Windows 10 or Windows 11 devices.
- Familiarity with ticketing systems and remote-support tools.
- Microsoft certifications or progress towards a Microsoft certification.
The role will initially be based in Manly. Once you are familiar with our clients, systems and support processes, flexible remote working will be available.
This is initially a three-month contract position, with a strong possibility of extension based on business requirements and performance.
If you enjoy helping people, solving technical problems and developing your skills across Microsoft technologies and IT projects, we look forward to having a chat.
📌 IT Support Engineer (Sydney)
🏢 GCBlue
📍 Sydney