- Canberra, ACT; Sydney, NSW; Brisbane, QLD; Adelaide, SA; Perth, WA
- $93,660 - $100,132

- APS Level 5
- Canberra, ACT; Sydney, NSW; Brisbane, QLD; Adelaide, SA; Perth, WA
- $93,660 - $100,132

About The Department Of Employment And Workplace Relations

We are committed to empowering futures, ensuring rights and enriching lives. We support people to have protected, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

The Business Process Officer supports the analysis, documentation, implementation, and continuous improvement of business processes that enable the effective delivery of employment services.

The role works closely with operational, program, and policy stakeholders to support business improvement activities, contribute to change initiatives, undertake research and analysis,



and deliver practical solutions that improve business performance, service delivery, and customer experience. The role supports staff operating in fast-paced environments and contributes to building operational capability through process improvement and business support activities.

Duties and Responsibilities

Responsibilities of the Business Process Officer may include:

- Support the analysis, mapping, documentation, and review of business processes to identify opportunities for improvement and increased efficiency.
- Develop and maintain process documentation, including procedures, work instructions, process maps, guidance materials, and business artefacts.
- Assist in business process improvement initiatives and support the implementation of change activities across the business.
- Collect, organise, analyse, and interpret data and information to support reporting, business improvement, and decision-making activities.
- Support project and program activities, including planning, monitoring progress, tracking actions, and maintaining project documentation.
- Prepare clear and accurate reports, briefings, correspondence, presentations, and other written materials.




- Build and maintain productive working relationships with internal and external stakeholders.
- Contribute to workshops, consultations, and stakeholder engagement activities to support business improvement outcomes.
- Identify emerging issues, risks, and opportunities and escalate matters where appropriate.
- Support continuous improvement activities through research, evaluation, and analysis of business processes and operational practices.
- Apply relevant policies, procedures, frameworks, and business rules when undertaking work activities.
- Contribute positively to team objectives and branch priorities while upholding APS Values and the APS Code of Conduct.

Eligibility

Don’t meet all the role requirements? At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.
Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.

Job Information Pack Opens in new window

Job Information Pack Opens in new window

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📌 Business Process Officer (Queensland)
🏢 Department of Employment and Workplace Relations
📍 Queensland