When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.

What you’ll do at our Durack clinic:

Client Administration & Care Coordination

- Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency
- Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)
- Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations
- Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery
- Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans

Operational Oversight & Systems Management

- Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members
- Oversee appointment completion, accurate invoicing,



and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements
- Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements
- Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data

Compliance, Reporting & Quality Assurance

- Adhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communications
- Maintain strict privacy and confidentiality in line with organisational policies and legislative obligations
- Ensure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriately

Workplace Health, Safety & Organisational Responsibilities

- Comply with and promote work health and safety, child safe environments, cultural competence, and emergency procedures
- Actively participate in risk identification, assessment, and prevention activities
- Take reasonable care for personal safety and the safety of others, follow safe work practices, attend WHS consultations, and report hazards or incidents promptly

What you’ll bring:

- Highly developed organisational skills with the ability to prioritise tasks and work at a quick pace to meet deadlines, with flexibility to re-prioritise as needs change
- An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escal**...**

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📌 Administrator - (Therapy Coordinator) (Northern Territory)
🏢 Advanced Personnel Management
📍 Northern Territory