Run Stronger. Evolve Faster. Perform Smarter with NRI

Ready to shape what’s next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia’s leading organisations.

Our Managed Services team ensures businesses operate at peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.

We’re seeking an experienced End User Computing (EUC) / Desktop Support Engineer to support a key client across multiple sites in the Ipswich region (Wivenhoe & Swanbank). This is a fully onsite role (5 days per week) suited to someone who enjoys being hands‑on, working directly with users, and resolving issues in real time.

What you’ll be doing

- Providing hands‑on EUC / desktop support across multiple customer sites
- Troubleshooting hardware, software, and networking issues in a Windows environment
- Supporting Microsoft 365, Active Directory, and endpoint management tools (Intune / SCCM / AirWatch)
- Managing device builds, deployments, and user onboarding/offboarding
- Supporting endpoint security tools including BitLocker and LAPS
- Working within ServiceNow to manage incidents and requests
- Delivering a high level of customer service in a fast‑paced setting
- Participating in a 1-in-3 on‑call roster





What we’re looking for

- Proven experience in EUC, Desktop Support, or similar hands‑on roles
- Strong knowledge of Windows environments
- Experience with Microsoft 365, Active Directory, Intune and/or SCCM
- Experience with VMware AirWatch (Workspace ONE)
- Familiarity with LAPS, BitLocker, RDP, remote support tools, and AV solutions
- Solid understanding of networking fundamentals (DNS, DHCP, VPN)
- Experience using ServiceNow or similar ITSM tools
- Strong troubleshooting and customer‑facing skills
- Familiarity with ITIL practices

Key requirements

- Ability to work onsite 5 days per week
- Must have a valid driver’s licence and own vehicle (travel between Wivenhoe & Swanbank sites)
- Willing to participate in an on‑call roster (1 in 3 weeks)
- On‑call is paid standby, with overtime rates paid if called out

This is an excellent opportunity to join a high‑performing team delivering meaningful enterprise outcomes within a complex and modern technical environment.

At NRI, you’ll work on meaningful projects, tackle complex challenges, and see the tangible difference your expertise makes. We value diverse experiences and perspectives, creating an inclusive, collaborative, and high‑performing workplace.

NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability.

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📌 EUC Engineer (Brisbane)
🏢 NRI Australia & New Zealand
📍 Brisbane