What success looks like in this role:
May serve as team or site leader, providing direction to other technicians.
May have specialized and specific skillsets to support niche client settings.
May assist with resource / task scheduling and resource management.
Ensures best in class client experience across Field Engineering operations.
Troubleshoots and resolves client escalations from team members.
Supports roll-out of current, enhanced or upgraded products.
Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
Assists in providing technical training and improvement programs.
Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.




Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 7+ years' experience in area of responsibility
Mandatory Requirement:
Must be an Australian Citizen with Active NV1/NV2 security clearance
LI-NV1

📌 Master Technical Field Engineer Canberra (Australia)
🏢 Unisys
📍 Australia