As a Workforce Audit Analyst in the Operational Support Centre (OSC), you will ensure accurate time and attendance data that supports payroll outcomes across our contracts. You will collaborate with a supportive team to improve processes, increase automation, and deliver exceptional service to internal stakeholders.

Responsibilities

- Ensure accurate time and attendance data to support payroll outcomes.
- Process and resolve workforce management enquiries via email and ticketing systems.
- Triage MYHR and ServiceNow requests accurately and within agreed timeframes.
- Support system testing, configuration and continuous improvement initiatives.
- Train and mentor new team members where required.
- Monitor ticket queues and maintain accurate case management records.

Qualifications

- Experience in payroll, workforce management, HR, customer service or a similar administrative setting.
- Strong analytical skills with excellent attention to detail.
- Confidence using Microsoft Office,



particularly Excel, and workforce management systems.
- Excellent communication and stakeholder engagement skills.
- Ability to prioritise competing tasks while maintaining accuracy.
- Collaborative mindset with a commitment to continuous improvement.

Benefits & Diversity

We offer flexible benefits designed to support your wellbeing and growth, including ongoing learning and career development opportunities, supportive leaders, employee wellbeing programs, discounts across retail and health providers, and the chance to make a genuine difference in government services.

We value diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander peoples, LGBTQI+ peoples, veterans and people with disability.

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📌 Workforce Audit Analyst (South Australia)
🏢 Serco
📍 South Australia