Claim & Administration Assistant
Join a Leading Australian Building Products Manufacturer
Our client is a well-established Australian manufacturer supplying high-quality insulated building products to the commercial, industrial and residential construction sectors. Known for their commitment to quality, innovation and customer service, they are looking for a Claim & Administration Assistant to join their busy and supportive team.
In this role, you'll be responsible for managing warranty and non-conformance claims, supporting customers, and working closely with internal departments to ensure issues are resolved efficiently and professionally. This is a fantastic opportunity for someone who enjoys problem-solving, administration and delivering outstanding customer service.
What's on Offer?
Permanent full-time opportunity
Salary between $60,000 - $70,000 + Super
Supportive and collaborative team workplace
Stable role with a respected Australian manufacturer
Opportunity to grow your administration and customer service career
Key Responsibilities
Manage incoming warranty and non-conformance claims.
Investigate claims by reviewing documentation and liaising with production and quality teams.
Keep customers updated throughout the claims process.
Coordinate product remakes, reworks and customer credits.
Maintain accurate records and claims documentation.
Assist with order processing and resolve discrepancies.
Provide general administrative support across the team.
Contribute to continuous improvement initiatives and process enhancements.
About You To be successful, you'll bring:
Previous experience in administration, customer service or claims management.
Excellent written and verbal communication skills.
Solid organisational skills and the ability to manage competing priorities.
High attention to detail and a proactive approach to problem-solving.
Confidence using Microsoft Office and business systems.
A positive attitude and the ability to work collaboratively in a team.
Highly Regarded
Experience in a manufacturing, construction or industrial setting.
Exposure to warranty claims, quality assurance or non-conformance processes.
Experience using ERP or order management systems.
If you're looking for a role where your organisational skills and customer-first approach will make a real impact, we'd love to hear from you.
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